Sales Administrator

Confidential; Trafford; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Free onsite parking

Company pension

Life Insurance

25.5 days holiday + Bank holidays

Comprehensive training and support

Job summary

Confidential in Trafford Park, Manchester is seeking a Sales Administrator to join the Customer Service team. The role is full-time, office-based, 38 hours per week, with a paid lunch break, supporting customers from enquiry to order processing, shipment and invoicing.

You will coordinate orders using Priority ERP, liaise with sales, production, warehouse and logistics, maintain records and deliver high-quality service.

Qualifications

• Experience in sales support or order processing.
• Knowledge of ERP or CRM systems.
• Excellent communication and organisational skills.
• Able to work well in a team and independently.

Responsibilities

• Respond to customer enquiries via telephone, email and Salesforce, providing quotations and excellent service.
• Process UK and Export sales orders using Priority ERP from order to delivery and invoicing.
• Coordinate deliveries, transportation and samples with internal teams and distributors.
• Handle customer complaints and credit notes according to procedures.
• Maintain accurate customer records, pricing and order information.
• Support Sales with reporting and customer data; cover other teams when needed.

Skills

Customer focus

Strong organization

Problem solving

IT skills

Team player

Sales order processing

Tools

Priority ERP

CRM systems

Job description

Sales Administrator Trafford Park, Manchester Full-Time, Permanent
£32,000-£35,000 + Parking + Benefits

Due to an internal promotion we are recruiting for a Sales Administrator to join an established international manufacturing business based in Trafford Park.

The role is office-based, working 38hrs per week (including a fully paid lunch break).

Typical working hours are 8am 4.15pm Mon Thurs and 7am 12noon on Fridays.

THE JOB

This is an excellent opportunity for someone who enjoys building relationships with customers, coordinating orders and working closely with colleagues across sales, production, warehouse and other departments to deliver a high standard of customer service.

Working as part of the Customer Service team, you will support customers throughout the order process, from initial enquiries and quotations through to order processing, shipment and invoicing.

You will develop a good understanding of the product range and manufacturing processes, helping to ensure that customer requirements are handled accurately, efficiently and professionally.

Key Responsibilities

• Respond to customer enquiries via telephone, email and Salesforce, preparing quotations and providing excellent customer service.
• Process UK and Export sales orders accurately using Priority ERP, managing orders through to delivery and invoicing.
• Coordinate customer deliveries, transportation and samples, liaising with internal teams, agents and distributors.
• Handle customer complaints, resolve queries and process credit notes in line with company procedures.
• Maintain accurate customer records, order information and pricing updates.
• Support the Sales team with reporting and customer information.
• Work closely with colleagues across Customer Service, Sales Support and supply chain, providing additional support and cover when required.

THE PERSON

• Customer-focused, professional and approachable, with excellent verbal and written communication skills.
• Highly organised, with strong attention to detail and the ability to manage and prioritise workloads effectively.
• Proactive problem-solver, confident handling queries and seeing tasks through to completion.
• Good IT skills, with the ability to maintain accurate records and work confidently across different systems.
• A strong team player who can also work independently and build positive relationships with customers, suppliers and colleagues.
• Previous experience in sales support or order processing is essential, along with knowledge of ERP or CRM systems, although system training can be provided.

THE BENEFITS

• £32,000 - £35,000 Salary (depending on experience)
• Free onsite parking
• Company pension
• Life Insurance
• 25.5 days holiday + Bank holidays
• Full-time, permanent position
• Opportunity to join a stable and established international manufacturing business
• Comprehensive training and support provided
• Opportunity to develop experience across purchasing, supply chain, imports and customs administration

Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.