Sales Support Supervisor

MANN+HUMMEL; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global manufacturing company based in Wolverhampton is seeking a Mid-Senior level candidate for a full-time role in Sales Excellence. You will manage a team, ensure high-quality customer support, and optimize sales processes while collaborating across departments. Candidates should have experience in sales and be skilled in tools like SAP and Salesforce, along with strong communication and analytical skills.

Qualifications

• Experience communicating with external customers.
• Ability to prioritize work effectively.
• Excellent planning and organizational skills.

Responsibilities

• Supervise daily team activities and monitor performance.
• Manage customer concerns and complaints efficiently.
• Coordinate with stakeholders for financial management.
• Implement new ideas and best practices.

Skills

Confident communicator

Analytical

Customer-focused

Ability to deal with pressure

Teamwork

Tools

SAP

Salesforce

Job description

Role Summary

• Daily management & supervision of the Sales Excellence / Support team.
• Act as an active member of the Sales Excellence / Support department, communicating with all aftermarket sales functions and supporting the team and Sales Excellence Manager daily.
• Develop external sales team / sales excellence relationships – suggest new ways of working to benefit sales.
• Provide first‑class sales support and decision-making to help maintain and expand the UK/IRE Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
• Act as a bridge between Sales, Marketing, Product and Customer Service.

Main Tasks

• Supervise daily team activities; assign tasks, monitor and develop individual performance, track KPIs.
• Administration and reporting to identify growth opportunities and areas of improvement.
• Evaluate and maintain ERP and CRM systems.
• Customer backorder list preparation and inter‑company order book reviews to support departmental KPIs.
• Collaborate with stakeholders for cash flow, receivables and payables management.
• Liaise and communicate with warehouse and other business stakeholders daily.
• Manage customer concerns, complaints, returns and credit arrangements (end‑to‑end process).
• Coordinate with Group regarding routine enquiries and instructions.
• Implement new ideas, streamline processes, and best practices; engage in departmental and company initiatives and projects.
• Coordinate cover and cross‑training for key tasks across the team.
• Provide tools, content and training to cover absences and high‑demand periods.
• Monitor KPIs, forecast accuracy, and analyse data for management decisions.
• Lead team queries, provide solutions, and serve as escalation point for immediate support.
• Embody a continuous growth mindset in learning and development.

Your Profile

• Confident communicator (internal and external, written and verbal).
• Professional and mature attitude.
• Analytical and proactive.
• Adherence to direction from management.
• Decide quickly & accurately under pressure.
• Positive and engaging mindset.
• Persuasive but firm.
• Expertise in sales department.
• Ability to deal with pressure.
• Concern for accuracy and quality.
• Customer‑focused.

Experience

• MRP and purchasing experience.
• Ability to work on own initiative and as part of a team.
• Skilled in prioritising own workload.
• Confident in seeking support/advice.
• SAP.
• Salesforce.
• Experience communicating/liaising with external customers.
• Responsible for personal development.
• Excellent autonomous planning/organisational skills.
• Good interpersonal, networking, liaison skills.
• Appreciates benefits of team working.
• Experience in similar role.
• Supportive team member.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Customer Service and Sales – Motor Vehicle Manufacturing industry.