Sales Support Specialist

Nexus Talent Search; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading search firm in the UK is looking for a Sales Support Coordinator to manage customer inquiries, process sales orders, and maintain ERP records. The ideal candidate should possess strong communication skills and customer service experience, along with proficiency in ERP systems. This hybrid role offers a competitive salary, generous benefits, and opportunities for career growth within an inclusive culture.

Benefits

Competitive salary with discretionary annual bonus

25 days holiday + bank holidays

Generous pension and income protection

Onsite wellbeing initiatives including yoga

Employee Assistance Programme

Qualifications

• Proven experience in sales support, customer service, or order processing.
• Strong written and verbal communication skills required.
• Confidence working with ERP/inventory systems is crucial.

Responsibilities

• Act as first point of contact for customers regarding sales orders.
• Manage orders via email and phone entering them into the ERP.
• Resolve customer issues including shortages and delays.

Skills

Sales support experience

Strong communication skills

ERP system proficiency

Numeracy and comfort with pricing

Organisational skills

Collaborative mindset

Tools

ERP systems (e.g. JD Edwards, SAP, Oracle, Dynamics, NetSuite)

Job description

37.5 hours | Flexible start/finish | Hybrid option | Parking/travel contribution

• Excellent benefits

Are you highly organised, customer-focused, and confident working with orders, systems, and deadlines? This is a fantastic opportunity to join a fast‑paced, international environment where distribution expertise powers essential global industries with service excellence, accuracy, and collaboration sit at the heart of everything.

What You’ll Be Doing

• Acting as the first point of contact for customers regarding sales orders
• Receiving orders via email and phone and accurately entering them into an ERP system
• Managing queries around pricing, availability, delivery schedules, and delays
• Proactively resolving customer issues including shortages, damages, or late deliveries
• Keeping ERP records and internal teams fully up to date
• Working closely with Sales, Logistics, Warehousing, and Finance teams
• Managing your workload efficiently while maintaining a high standard of service

What We’re Looking For

• Proven experience in sales support, customer service, or order processing
• Strong written and verbal communication skills
• Confidence working with ERP / inventory systems (e.g. JD Edwards, SAP, Oracle, Dynamics, Netsuite or similar)
• Highly numerate, comfortable with pricing, quantities, and spreadsheets
• Calm under pressure, organised, and solutions‑focused
• A collaborative team player with a proactive, can‑do mindset

Why Join?

• Competitive base salary with discretionary annual bonus
• 25 days holiday + bank holidays plus additional life‑event leave
• Generous pension, life assurance, and income protection
• Hybrid working option
• Onsite wellbeing initiatives including yoga and physiotherapy
• Employee Assistance Programme with mental health support, virtual GP & retail discounts
• Regular team and company‑wide social events

Apply Now

You’ll be joining a business with impressive, modern offices, a collaborative and inclusive culture, and values that genuinely shape how people work together day to day. The environment is professional and supportive and with exposure to multiple areas of the business, this role offers real career progression and the opportunity to grow long‑term within a stable, forward‑thinking organisation.