Sales Support Representative

Osborne Appointments; Hatfield; On-site; GBP 21,000 - 24,000; Full time

Job summary

Osborne Appointments is seeking a Sales Support professional in Hatfield for a temp-to-perm position. You will process orders, set up products, and handle customer inquiries across phone, email and in person.

The role requires excellent customer service, strong admin skills, and the ability to work under pressure. It offers a full-time schedule with potential for long-term career progression.

Qualifications

• Excellent customer service and communication skills.
• Strong computer and administration skills.
• Good organisational and problem-solving abilities.
• The ability to work accurately under pressure and meet deadlines.
• A flexible and proactive approach to work.
• The ability to work effectively as part of a team and collaborate across different departments.
• A professional approach to developing and maintaining customer relationships.

Responsibilities

• Process and enter customer purchase orders accurately.
• Set up new products and assign product numbers within the database.
• Respond to customer enquiries regarding previous orders and account information.
• Process exchange and special orders.
• Review and maintain accurate customer accounts.
• Handle customer questions and concerns, providing helpful and timely solutions.
• Support customers by phone, email and in person.
• Print shipping labels and generate billing invoices when required.
• Assist with marketing requests, internet orders and other special-order activities.
• Contact web customers to provide assistance and complete registrations.
• Build and maintain strong customer relationships through proactive communication.
• Carry out customer care surveys and follow up where required.
• Undertake any other duties as assigned.

Skills

Customer service

Administration

Teamwork

Communication

Tools

CRM software

Microsoft Excel

Job description

Sales Support - Temp to Perm

Location: Hatfield

Job Type: Temp to Perm

Salary: £(phone number removed)

Hours: Full Time - 40 Hours a week

Key Responsibilities

• Process and enter customer purchase orders accurately.
• Set up new products and assign product numbers within the database.
• Respond to customer enquiries regarding previous orders and account information.
• Process exchange and special orders.
• Review and maintain accurate customer accounts.
• Handle customer questions and concerns, providing helpful and timely solutions.
• Support customers by phone, email and in person.
• Print shipping labels and generate billing invoices when required.
• Assist with marketing requests, internet orders and other special-order activities.
• Contact web customers to provide assistance and complete registrations.
• Build and maintain strong customer relationships through proactive communication.
• Carry out customer care surveys and follow up where required.
• Undertake any other duties as assigned.

About You

• Excellent customer service and communication skills.
• Strong computer and administration skills.
• Good organisational and problem-solving abilities.
• The ability to work accurately under pressure and meet deadlines.
• A flexible and proactive approach to work.
• The ability to work effectively as part of a team and collaborate across different departments.
• A professional approach to developing and maintaining customer relationships.

What We Offer

• Temp-to-perm opportunity.
• Supportive and collaborative working environment.
• Opportunity to develop your sales and customer service skills.
• Potential for long-term career progression.