Sales Administrator

Think Specialist Recruitment; Hemel Hempstead; On-site; GBP 24,000 - 30,000; Full time

Job summary

Think Specialist Recruitment in Hemel Hempstead is seeking a Sales Support Administrator to manage the end-to-end order fulfilment process and support Account Managers in a fast-paced, office-based environment.

You will handle orders, respond to enquiries, and coordinate with warehouse teams to ensure timely delivery while delivering exceptional customer service. The role requires strong administrative and IT skills and a proactive, customer-focused approach.

Qualifications

• B2B sales support or admin experience.
• Strong administrative and organisational skills.
• Confident on the phone with good verbal communication.
• Experience raising Purchase Orders (POs) is advantageous.
• IT proficient; familiarity with order management systems a plus.

Responsibilities

• Take ownership of the order fulfilment process from receipt to dispatch and proof of delivery.
• Maintain proactive communication with Account Managers, internal teams and customers.
• Create work orders and specifications for bespoke solutions.
• Coordinate direct-to-site shipments when required.
• Build knowledge of products and services to identify upsell opportunities.
• Ensure high levels of accuracy, efficiency and quality across orders.
• Take responsibility for personal performance and development.

Skills

B2B sales support

Order management

Technical customer service

Administrative skills

Phone communication

POs experience

Independent collaboration

Tools

Order management systems

Job description

Sales Support Administrator

Location: Hemel Hempstead

Hours: 9-5:30 Monday- Friday | Full time office based

Salary: £27,000

Are you a confident, organised, and customer-focused professional with experience in B2B sales support or administration? We are looking for an Order Fulfilment / Sales Support Specialist to provide exceptional support to our Account Managers and ensure a seamless customer experience. This is a hands‑on, varied role perfect for someone who thrives in a fast‑paced environment and enjoys being part of a collaborative team.

The Role:

You will be responsible for managing the end‑to‑end sales order process, ensuring accuracy, timeliness, and excellent service at every stage. This role involves direct interaction with both internal teams and customers, processing orders, managing enquiries, and supporting bespoke solutions. There is scope for training, but a strong administrative and customer service background is essential.

Key Responsibilities:

• Take ownership of the order fulfilment process, from receipt of orders to dispatch and proof of delivery.
• Maintain proactive communication with Account Managers, internal teams, and customers to keep everyone informed.
• Create work orders and specifications for bespoke solutions, coordinating with the warehouse team for timely delivery.
• Coordinate direct‑to‑site shipments where required.
• Build and maintain knowledge of products and services to identify upsell opportunities.
• Ensure high levels of accuracy, efficiency, and quality across all order processes.
• Take responsibility for your own performance and personal development.

Skills & Experience:

• B2B sales support, order management, or technical customer service experience.
• Strong administrative skills with excellent organisation and prioritisation.
• Confident on the phone with strong verbal communication skills.
• Experience raising Purchase Orders (POs) is a strong advantage.
• IT proficient; experience with order management systems a plus.
• Able to work independently and collaboratively within a team.
• Flexible, proactive, and committed to going the extra mile to meet customer needs.

This is a fantastic opportunity for someone who enjoys a varied, hands‑on role, working closely with a dynamic sales team. If you are driven, organised, and customer‑focused, and want to contribute to delivering exceptional service, we would love to hear from you.