Sales Support & Order Coordinator

LANGSTONE SUPPLIES LIMITED; Swansea; On-site; GBP 21,000 - 27,000; Full time

Job summary

Langstone Supplies is seeking a proactive Sales Administrator to join our team. In this fast-paced role, you'll work closely with the Sales and Purchasing teams to handle customer enquiries, process orders, and provide essential admin support to keep the sales office running smoothly.

You will build strong customer relationships, resolve issues, and ensure accurate, timely delivery from order receipt through to despatch.

Qualifications

• Previous experience in a sales support, sales administration, or customer service role, preferably within a similar industry (non-cold-calling environment).
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Professional and confident telephone manner with excellent verbal communication skills.
• Strong customer service focus, with the ability to build positive relationships and respond effectively to customer needs.
• Excellent written and interpersonal communication skills.
• Well-organised with strong attention to detail and the ability to manage multiple tasks and priorities.
• Reliable with excellent timekeeping and a proven record of consistent attendance.
• Able to work independently as well as collaboratively within a team in a fast-paced environment.

Responsibilities

• Manage customer enquiries via email and telephone, ensuring a professional and responsive service while understanding and addressing customer requirements.
• Process and manage customer orders from receipt through to warehouse fulfilment, print and embroidery stages, and final despatch, ensuring accurate and timely delivery.
• Provide administrative support to the Sales Office, maintaining accurate records and assisting with day-to-day operational activities.
• Any other duties as defined by management.

Skills

MS Office

Outlook

Excel

Word

Telephone etiquette

Customer service

Written communication

Interpersonal skills

Time management

Organisational skills

Teamwork

Job description

Langstone Supplies is seeking a proactive Sales Administrator to join our team. In this fast-paced role, you'll work closely with the Sales and Purchasing teams to handle customer enquiries, process orders, and provide essential admin support to keep the sales office running smoothly.

You will build strong customer relationships, resolve issues, and ensure accurate, timely delivery from order receipt through to despatch.