Sales Administrator

Collaborate Recruitment; Poole; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Death in Service

Pension

Social events

Early finish Fridays

Job summary

Collaborate Recruitment partners with a Poole-based employer to recruit a proactive Sales Administrator/Sales Coordinator. You will manage customer orders from receipt to dispatch and provide first-class customer service in a busy engineering environment.

You will coordinate with production, review PO/contracts, create route cards, and maintain sales records. The role includes invoicing and supporting site meetings, with a path for career progression.

Qualifications

• Experience in Sales Administration or Sales Support.
• Experience in engineering/manufacturing/technical environments is desirable.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.

Responsibilities

• Process and manage customer orders from receipt through to dispatch.
• Review customer purchase orders and contracts, ensuring approvals and credit checks.
• Create internal work route cards for new orders.
• Liaise with production and internal teams to agree manufacturing and dispatch dates.
• Monitor orders and proactively manage on-time delivery and dispatch.
• Communicate with customers regarding order progress, delivery dates and delays.
• Act as first point of contact for customer queries and issues.
• Generate invoices and maintain accurate sales records.

Skills

Sales coordination

Order processing

Customer service

Attention to detail

Communication skills

ERP systems

CRM systems

Tools

ERP systems

CRM systems

Job description

We are excited to be working exclusively with this Poole based company, to recruit a proactive and highly organised Sales Administrator / Sales Coordinator for their team.

This is a fantastic opportunity for someone who enjoys working in a busy environment, managing customer orders, liaising with production and providing first-class customer service. Ideally, you will have experience of working within an engineering / manufacturing / Production environment and enjoy coordinating customer orders from receipt through to dispatch.

THE SALES ADMINISTRATOR POSITION:

You will provide key sales administration and customer service support, ensuring customer orders are processed accurately, tracked effectively and delivered on time.

• Processing and managing customer orders from receipt through to dispatch.
• Reviewing customer purchase orders and contracts, ensuring approvals and credit checks are completed.
• Producing internal work route cards for new orders.
• Liaising with production and internal teams to agree manufacturing and dispatch dates.
• Monitoring orders and proactively managing on-time delivery and dispatch.
• Communicating directly with customers regarding order progress, delivery dates and delays.
• Acting as the first point of contact for customer queries and issues.
• Providing excellent pre-sales and post-sales customer service.
• Generating invoices and maintaining accurate sales records.
• Maintaining customer information, product price lists and internal systems.
• Managing sales administration documentation, including scanning, filing and updating records.
• Supporting occasional customer site meetings, providing progress updates and reports.
• Completing internal audits in line with the company schedule.

THE IDEAL CANDIDATE:

We are looking for an organised, reliable and customer-focused individual with previous experience in Sales Administration, Sales Support, Internal Sales Coordination, Customer Service or Order Processing.

Ideally, you will have worked within an engineering, manufacturing or technical environment and understand the importance of accurate administration, process management and meeting customer deadlines.

• Previous Sales Administrator / Sales Support / Customer Service experience.
• Experience in engineering, manufacturing or a technical environment is desirable.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Experience managing customer orders and purchase orders.
• Good process management skills.
• Ability to coordinate with internal teams and external stakeholders
• Confident dealing directly with customers (In person, Via email and over the phone)
• Proficient IT and administration skills and experience of working on ERP / CRM systems.
• A proactive approach with the ability to manage multiple priorities.

WHAT IS IN IT FOR YOU?

• Competitive salary up to £35,000, depending on experience.
• Full-time, permanent position.
• Early finish every Friday.
• Free on-site parking.
• Additional company benefits (Including Death in Service, Pension, Social events)
• An opportunity to join a growth focused, financially stable organisation who genuinely invest and support their team.
• Excellent opportunity for career development and progression.

If you are an experienced Sales Administrator, Sales Coordinator, Sales Support Administrator or Customer Service Administrator looking for your next opportunity in Poole, apply today