Sales Administrator

LANGSTONE SUPPLIES LIMITED; Swansea; On-site; GBP 21,000 - 27,000; Full time

Job summary

Langstone Supplies is seeking a proactive Sales Administrator to join our team. In this fast-paced role, you'll work closely with the Sales and Purchasing teams to handle customer enquiries, process orders, and provide essential admin support to keep the sales office running smoothly.

You will build strong customer relationships, resolve issues, and ensure accurate, timely delivery from order receipt through to despatch.

Qualifications

• Previous experience in a sales support, sales administration, or customer service role, preferably within a similar industry (non-cold-calling environment).
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Professional and confident telephone manner with excellent verbal communication skills.
• Strong customer service focus, with the ability to build positive relationships and respond effectively to customer needs.
• Excellent written and interpersonal communication skills.
• Well-organised with strong attention to detail and the ability to manage multiple tasks and priorities.
• Reliable with excellent timekeeping and a proven record of consistent attendance.
• Able to work independently as well as collaboratively within a team in a fast-paced environment.

Responsibilities

• Manage customer enquiries via email and telephone, ensuring a professional and responsive service while understanding and addressing customer requirements.
• Process and manage customer orders from receipt through to warehouse fulfilment, print and embroidery stages, and final despatch, ensuring accurate and timely delivery.
• Provide administrative support to the Sales Office, maintaining accurate records and assisting with day-to-day operational activities.
• Any other duties as defined by management.

Skills

MS Office

Outlook

Excel

Word

Telephone etiquette

Customer service

Written communication

Interpersonal skills

Time management

Organisational skills

Teamwork

Job description

We are hiring! at Langstone Supplies, a subsidiary of Supply Technologies, specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets.

Job Summary:

We're looking for a proactive and customer-focused Sales Administrator to join our dynamic team. In this fast-paced role, you'll be working closely with both the Sales and Purchasing teams to deliver an outstanding customer experience. You'll manage customer enquiries, process and track orders, and provide essential administrative support to keep the sales office running smoothly. This is a great opportunity for someone who enjoys building relationships, solving problems, and playing a key role in ensuring seamless customer service and operational success.

Responsibilities:

• Manage customer enquiries via email and telephone, ensuring a professional and responsive service while understanding and addressing customer requirements.
• Process and manage customer orders from receipt through to warehouse fulfilment, print and embroidery stages, and final despatch, ensuring accurate and timely delivery.
• Provide administrative support to the Sales Office, maintaining accurate records and assisting with day-to-day operational activities.
• Any other duties as defined by management.

Requirements:

• Previous experience in a sales support, sales administration, or customer service role, preferably within a similar industry (non-cold-calling environment).
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Professional and confident telephone manner with excellent verbal communication skills.
• Strong customer service focus, with the ability to build positive relationships and respond effectively to customer needs.
• Excellent written and interpersonal communication skills.
• Well-organised with strong attention to detail and the ability to manage multiple tasks and priorities.
• Reliable with excellent timekeeping and a proven record of consistent attendance.
• Able to work independently as well as collaboratively within a team in a fast-paced environment.

Our Values:

Do The Right Thing and we will succeed: We insist on honest and ethical behaviour; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.

Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.

Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.

WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.

Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.

Make a career at LANGSTONE SUPPLIES:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.