Sales Support Coordinator – Seamless Order Fulfillment

Active Staff; Alton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance (20 days + BH)

Free onsite parking

Progression opportunities

Employee assistance scheme

Profit share scheme

Job summary

Active Staff is recruiting for a Sales Support professional to join our growing team. You will work closely with customers, depots, transport teams and internal departments, acting as a key contact throughout the order process.

Responsibilities include accurately processing sales orders, issuing confirmations, pre-qualifying deliveries, updating customers on deliveries, and liaising with design and marketing teams to coordinate bespoke requirements.

Qualifications

• Strong organisational and planning skills with good attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage time effectively.
• Collaborative approach to working as part of a team.
• Calm and effective under pressure.
• Professional image when dealing with customers and colleagues.

Responsibilities

• Accurately processing sales orders.
• Preparing and issuing professional order confirmations to customers.
• Contacting site representatives to pre-qualify deliveries and ensure sites are ready to receive orders.
• Providing customers with clear and timely updates regarding deliveries.
• Raising invoices and processing card payments.
• Liaising with the Mechanical Design team to coordinate bespoke design approvals.
• Managing custom livery requirements in conjunction with the Marketing team.
• Acting as a key point of contact for customer and purchase enquiries.
• Working closely with depot and transport teams to coordinate successful order fulfilment.
• Supporting the wider team to maintain an efficient and positive customer experience.

Skills

Organisational skills

Communication

Interpersonal skills

Time management

Team collaboration

Job description

Active Staff is recruiting for a Sales Support professional to join our growing team. You will work closely with customers, depots, transport teams and internal departments, acting as a key contact throughout the order process.

Responsibilities include accurately processing sales orders, issuing confirmations, pre-qualifying deliveries, updating customers on deliveries, and liaising with design and marketing teams to coordinate bespoke requirements.