Sales Support & Order Admin Specialist

Anderson Scott Solutions Ltd; Darlaston; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Company pension scheme

Friendly office hours

Job summary

Anderson Scott Solutions Ltd in Aldridge, near Walsall, is seeking a proactive Customer Services Administrator to support order intake through to despatch, liaising with customers, suppliers and internal teams. This permanent role is based in our office with standard hours.

Ideal candidates have 1–2 years in sales support or admin, are comfortable with CRM/ERP systems and possess strong IT skills, plus GCSEs in maths and English. A friendly team, pension and 25 days holiday are on offer.

Qualifications

• 1-2 years in sales support or admin, or a recent graduate with drive.
• Familiarity with CRM or ERP systems is highly desirable.
• Proficient in Microsoft Office and related tools.
• Excellent communication skills with a professional telephone manner.
• Well-organised and able to manage multiple priorities.
• GCSEs in Maths and English, minimum.
• Team player able to work across all business levels.

Responsibilities

• Process incoming sales orders into the CRM system, verifying product listings and releasing them to production.
• Coordinate order amendments outside standard specs and communicate changes to production.
• Liaise with customers to confirm and amend delivery and installation schedules.
• Communicate with suppliers to ensure timely arrival of components.
• Ensure items are ready for despatch on installation days and flag shortages to engineering.
• Generate purchase orders and customer invoices.
• Compile and manage order documentation, including delivery notes and paperwork.
• Provide weekly updates to the sales team on new order completion timelines.
• Support the sales department with admin duties, including quotes and specs.

Skills

CRM/ERP familiarity

MS Office

Communication skills

Organisational skills

Multi-tasking

Education

GCSE Maths & English

Tools

CRM software

ERP system

Job description

Anderson Scott Solutions Ltd in Aldridge, near Walsall, is seeking a proactive Customer Services Administrator to support order intake through to despatch, liaising with customers, suppliers and internal teams. This permanent role is based in our office with standard hours.

Ideal candidates have 1–2 years in sales support or admin, are comfortable with CRM/ERP systems and possess strong IT skills, plus GCSEs in maths and English. A friendly team, pension and 25 days holiday are on offer.