Sales Administrator — Customer Care & Scheduling

Anderson Recruitment Ltd; Stroud; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free parking

Company social events

Job summary

Anderson Recruitment Ltd is seeking a Sales Administrator to join a hardworking team near Slimbridge, Gloucestershire. You will provide reliable administration across sales, delivery, service, repairs and training while liaising with internal teams to obtain information.

The role requires experience in customer-facing or office-based environments, strong organisational and communication skills, and proficiency in Microsoft Office.

Qualifications

• Experience in a customer facing or office-based position with the ability to provide exceptional customer service.
• Excellent organisational skills with the ability to prioritise.
• Strong written and verbal communication skills.
• Proactive approach and willingness to learn.

Responsibilities

• Manage sales administration including customer enquiries, quotations, orders and confirming preferred delivery methods.
• Arrange deliveries and installations, coordinating engineers, delivery routes and availability.
• Handle service and repair enquiries.
• Process and record warranty claims.
• Schedule engineers, monitor completed work, record notes and follow-up requirements, supporting job closure and invoicing.
• Follow up annual services and warranty deadlines by reviewing records, contacting customers and recording all actions in internal systems.
• Coordinate group training bookings, sending confirmations and managing the diary training diary.
• Compile quarterly reports for relevant trade associations.
• Complete general administrative duties including emailing, filing, photocopying, scanning and document preparation to support the wider team.

Skills

Customer service

Organisation

Communication

IT skills

Proactive learning

Tools

Microsoft Office

Job description

Anderson Recruitment Ltd is seeking a Sales Administrator to join a hardworking team near Slimbridge, Gloucestershire. You will provide reliable administration across sales, delivery, service, repairs and training while liaising with internal teams to obtain information.

The role requires experience in customer-facing or office-based environments, strong organisational and communication skills, and proficiency in Microsoft Office.