Sales Admin & Customer Experience Coordinator

Anderson Recruitment Ltd; Dursley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free parking

Social events

Job summary

Anderson Recruitment Ltd's client near Slimbridge, Gloucestershire, is recruiting a Sales Administrator to support sales, delivery, service, repairs and training departments. You will provide regular updates and liaise between internal teams to obtain information and keep customers informed.

The role covers managing enquiries, quotations, orders, deliveries, servicing and warranty processes, scheduling engineers, and producing quarterly reports.

Qualifications

• Experience in a customer facing or office-based position with the ability to provide exceptional customer service
• Excellent organisational skills, with the ability to prioritise
• Strong written and verbal communication skills
• Strong IT skills, including Microsoft Office
• A proactive approach and willingness to learn

Responsibilities

• Manage sales administration including customer enquiries, quotations, orders and confirming preferred delivery methods
• Arrange deliveries and installations, coordinating engineers, delivery routes and availability
• Handle service and repair enquiries
• Process and record warranty claims
• Schedule engineers, monitor completed work, record notes and follow-up requirements, supporting job closure and invoicing
• Follow up annual services and warranty deadlines by reviewing records, contacting customers and recording all actions in internal systems
• Coordinate group training bookings, sending confirmations and managing the diary training diary
• Compile quarterly reports for relevant trade associations
• Complete general administrative duties including emailing, filing, photocopying, scanning and document preparation to support the wider team

Skills

Customer service

Organisational skills

Communication

MS Office

Proactive learner

Tools

N/A

Job description

Anderson Recruitment Ltd's client near Slimbridge, Gloucestershire, is recruiting a Sales Administrator to support sales, delivery, service, repairs and training departments. You will provide regular updates and liaise between internal teams to obtain information and keep customers informed.

The role covers managing enquiries, quotations, orders, deliveries, servicing and warranty processes, scheduling engineers, and producing quarterly reports.