Sales Support Administrator

HoneyPot People Ltd; Salisbury; On-site; GBP 16,531 - 20,664; Part time

Job summary

A UK-based recruitment agency is seeking a part-time Sales Support Admin Coordinator for their client near Salisbury. This role involves supporting the sales process, managing the sales inbox, interacting with customers, and maintaining documentation. The ideal applicant should possess strong customer service and administration skills, along with logistics experience. Training will be provided for some desired skills. This opportunity is perfect for those looking to contribute to a busy team in the engineering sector.

Qualifications

• Experience in logistics and coordination.
• Ability to manage a sales email inbox.
• High level of organization in administrative tasks.

Responsibilities

• Support the sales team in logistics and customer service.
• Coordination of meetings and initial contact for enquirers.
• Managing customer satisfaction surveys.

Skills

High level of customer service skills

Administration skills

Logistics experience

Organized and able to prioritize

Teamwork abilities

Job description

Due to expansion we are looking for a part time Sales support Admin Coordinator to join our client's busy team.

They are based on the outskirts of Salisbury and work in the engineering sector.

Reporting to the Business Coordinator the role is as follows:

Role Description

The role is to support the Business Coordinator in the sales order, logistics, and customer service processes.

Role is approx. 25 hours (Could increase).

Sales Support Role involves:

• Coordinating meetings and acting as one of the initial points of contact for enquirers to the business.
• Supporting sales team follow up enquirers/quotations and existing customers.
• Managing sales email inbox (delegate) enquirers and responses, making sure we respond timely.
• Contacting existing customers to follow up enquirers and/or to update CRM system (Cold Calling).
• Carrying out customer satisfaction surveys, by phone, email, Web.
• Liaising with sales engineers on special requirements and pricing.
• Ensuring dedicated computer system is maintained up to date with internal/external notes relevant to the sales order processes.
• Organising and maintaining a filing system in relation to sales orders, purchase orders, delivery notes etc and calibration certificates.
• Working to a QMS (Quality Management System).
• Covering for absence when necessary.
• Any other reasonable duties for the Sales Support role as requested.

Required Skills:

• High level of customer service and administration skills.
• Logistics experience previously worked with couriers and shipping agents UK & overseas.
• Well organised and able to prioritise workload.
• Able to work well within a team.

Desired Skills (Training will be given):

• Purchase experience dealing with suppliers and has good negotiating skills.
• Goods in/packing experience.

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.

We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.