Sales Support Coordinator

wolseleyuk; Branston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonus potential

Maternity/adoption leave

Discounts (online & high street)

Job summary

Neville Lumb, part of the Wolseley Group, is recruiting a Sales Support Coordinator for Branston, Burton on Trent. You will handle customer orders, provide updates, and coordinate stock to meet client expectations.

You will be the main point of contact, communicating lead times, deliveries, and stock information, while building strong relationships with suppliers. This full-time role offers regular hours and benefits.

Qualifications

• Strong customer-focused attitude and professional communication.
• Experience in a fast-paced environment is desirable.
• Proven organisational and prioritisation abilities.

Responsibilities

• Accurately manage customer orders to meet expectations.
• Act as the main customer contact and provide timely updates.
• Communicate lead times, stock availability, deliveries, and returns clearly.
• Organise products to ensure in-stock readiness for customers.
• Build and maintain relationships with key suppliers.

Skills

Customer service

Communication

Organisation

Multi-tasking

Job description

Salary

Competitive Salary + Bonus + Excellent Benefits

So, who are we? We are Neville Lumb, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including...

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Support Coordinator based in Branston, Burton on Trent (DE14 3PD), you'll be responsible for:

• To accurately and professionally manage our customer orders in terms of purchasing and supplying to meet their expectations.
• To be the main point of customer contact providing all updates and relevant information.
• Provide clear communication to our customers regarding lead times, call off's deliveries, stock availability, credit limits, returns, project updates and other relevant information.
• Organise products to be in stock in timely manner ready for customers.
• Build relationships with key suppliers.

this is a full time role working 40 hours a week - Monday - Friday 08:00am - 5.00pm.

And here's what we'd like you to have:

• Plumbing & Heating, Construction or Sanitaryware experience.
• PC literacy in Excel and Outlook.
• A customer focused attitude.
• Great communication skills.
• Proven experience in organisation, prioritisation and the ability to multi-task.
• Prior experience working in a fast paced environment.