Sales Support Co-ordinator

LE03 Neos Networks; Reading; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Annual Bonus

Employee Discounts

Birthday & Volunteering Leave

Pension, with Service-related Increa-s

Cycle to Work Scheme

Holiday Buy

Mental Health & Wellbeing Support

Job summary

Neos Networks is seeking a Sales Support Co-ordinator to ensure orders move smoothly from capture to delivery across internal systems and supplier portals. Based in Reading with hybrid working (2–3 days a week), you will create and validate orders, maintain data accuracy and keep stakeholders informed throughout the order lifecycle.

A performance bonus and family-friendly benefits complement a 37-hour week.

Qualifications

• Experience in sales support, order management or customer service is preferred.
• Strong attention to data quality and accuracy.
• Excellent communication with internal teams and external suppliers.

Responsibilities

• Create, validate and submit customer orders and process cease activities across internal systems and supplier portals.
• Check order information for completeness and accuracy to ensure readiness for processing and delivery.
• Provide guidance to Sales on order requirements and process compliance.
• Liaise with Customer Delivery and suppliers to progress orders, resolve issues and ceases.
• Maintain high standards of data accuracy, records and stakeholder communication throughout the order lifecycle.
• Provide timely updates on order status, risks, delays and dependencies to stakeholders.

Skills

Order management

Data accuracy

Stakeholder communication

Customer service

Process improvement

Job description

Sales Support Co-ordinator

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Reading Office 2/3 day per week hybrid working Salary: £32,000 to £36,000 + performance related annual bonus + a range of other benefits to support your family, finances, and wellbeing. Working Pattern: Permanent - Full time 37 hours per week

The Sales Support Coordinator is responsible for enabling the smooth, accurate and efficient progression of customer orders from initial capture through to delivery, tail order placement on supplier portals and cease activity where required.

The role supports Sales, Customer Delivery and external suppliers by ensuring orders are processed correctly, data quality is maintained, and stakeholders are kept informed throughout the order lifecycle.

The post holder contributes to a positive customer experience, timely revenue realisation and operational efficiency by maintaining strong process discipline and supporting continuous improvement across the sales support function.

Create, validate and submit customer orders and process cease activities accurately across internal systems and third-party supplier portals.

Check order information for completeness and accuracy, ensuring readiness for processing, delivery or cessation.

Provide guidance to Sales teams on order requirements, process compliance and system completion.

Liaise with Customer Delivery teams and external suppliers to progress orders, cease requests and resolve issues.

Maintain high standards of data accuracy, record keeping and stakeholder communication throughout the order lifecycle.

Provide timely updates on order status, risks, delays, cease requests and dependencies to relevant stakeholders.

Support delivery and revenue realisation by helping to minimise order errors, rework, processing delays and service cessation issues.

Monitor adherence to processes, controls and service expectations within the sales support function.

Identify opportunities to improve order quality, efficiency and customer outcomes.

Contribute to the continuous improvement of systems, processes and ways of working.

Previous experience in a sales support, order management, customer service, provisioning or business operations role, ideally within telecommunications, connectivity or another process-driven service environment.

At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK’s digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together. We offer a range of benefits to our employees and believe that a great place to work, motivates everyone to do their best.

Benefits

• Annual Bonus
• Employee Discounts
• Birthday & Volunteering Leave
• Pension, with Service-related Increases
• Cycle to Work Scheme
• Holiday Buy
• Mental Health & Wellbeing Support Through our 'working differently' programme we support flexible work times and the ability to work on a hybrid basis.