Network Operations Team Leader

LE03 Neos Networks; Langstone; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Annual Bonus

Employee Discounts

Birthday

Volunteering Leave

Pension

Cycle to Work Scheme

Holiday Buy

Mental Health

Wellbeing Support

Job summary

Neos Networks is seeking a Network Operations Team Leader at our Havant office with 37 hours per week. The role leads a large NOC team in a 24/7 environment, balancing incidents, escalations and performance against agreed service levels.

We offer flexible working arrangements, including office, home and hybrid options, a base salary up to £60,000 plus a performance-related bonus and a comprehensive benefits package to support your family, finances and wellbeing.

Qualifications

• Experience leading large teams in NOC/telecom environments.
• Proven ability to manage incidents and customer escalations.
• Strong communication and collaboration with multiple stakeholders.

Responsibilities

• Lead a large team of NOC engineers in a 24/7 environment.
• Provide guidance during incidents and escalations to resolution.
• Foster ownership, collaboration, learning and continuous improvement.
• Maintain ticket quality, customer communication, and case management.
• Coach engineers with development planning.
• Manage team performance, attendance and engagement.
• Oversee shift rotas, holidays and resource allocation.
• Collaborate with Operations, Engineering, Service Delivery and partners.
• Use performance data to drive improvements.
• Deputise for the Senior Network Operations Manager when required.

Skills

Leadership

NOC experience

Incident management

Stakeholder comms

Coaching

Shift planning

Networking tech

Job description

Network Operations Team Leader

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working. Base location: Havant Office (this is an office-based role and the successful candidate will be expected to work from our Havant office on a daily basis). Working Pattern: Permanent full time 37 hours. Salary : to £60k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing.

What you'll be doing

• Lead a large team of NOC engineers in a 24/7 operational environment, supported by established shift structures and a collaborative leadership team.
• Provide guidance and direction during operational incidents and customer escalations, ensuring issues are managed effectively through to resolution.
• Create a culture of ownership, collaboration, learning, and continuous improvement.
• Ensure high standards of ticket quality, customer communication, documentation, and case management.
• Support engineers with their development through regular coaching, feedback, and development planning.
• Manage team performance, attendance and engagement, helping individuals achieve their potential.
• Oversee shift rotas, holiday planning, and resource allocation to ensure effective operational coverage.
• Work closely with colleagues across Operations, Engineering, Service Delivery and external partners to improve customer outcomes.
• Use operational insight and performance data to identify opportunities for improvement and drive positive change.
• Deputise for the Senior Network Operations Manager when required.

We're looking for someone who:

• Has experience within a NOC, telecommunications, technical operations, service desk, MSP, or similar operational environment.
• Enjoys leading, motivating and developing others, drawing on significant experience of leading large and diverse teams.
• Has a good understanding of network and telecoms technologies and feels comfortable engaging in technical discussions.
• Can confidently manage incidents, escalations, and competing priorities.
• Understands the importance of quality, consistency, and delivering a great customer experience.
• Builds positive relationships and communicates effectively with a wide range of stakeholders.
• Takes a proactive approach to improving processes, ways of working, and team performance.
• Creates an inclusive, supportive environment where people can thrive.

Why join us?

This is more than a team leader role. It's an opportunity to help shape how our Network Operations Centre operates, influence positive change, and develop a high-performing team at the heart of our business. You'll be empowered to make improvements, supported in your own development, and given the opportunity to make a genuine impact on our people, our customers, and our service.

At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK’s digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together. We offer a range of benefits to our employees and believe that a great place to work, motivates everyone to do their best.

Benefits

• Annual Bonus
• Employee Discounts
• Birthday & Volunteering Leave
• Pension, with Service-related Increases
• Cycle to Work Scheme
• Holiday Buy
• Mental Health & Wellbeing Support

Through our ‘working differently’ programme we support flexible work times and the ability to work on a hybrid basis.