Provisioning Order Manager 12 Month FTC

LE03 Neos Networks; Reading; Hybride; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Annual Bonus

Employee Discounts

Birthday & Volunteering Leave

Pension, with Service-related Increas

Cycle to Work Scheme

Holiday Buy

Mental Health & Wellbeing Support

Résumé du poste

Neos Networks is seeking an Order Manager for a 12-month FTC to own end-to-end provisioning of customer orders. You will work with multiple suppliers, update customers regularly, and ensure on-time delivery with a high standard of service.

The role supports hybrid working with a Reading base and 2–3 days in the office. Experience in order management and provisioning is preferred; GCSEs in English and Maths are required, with A-levels or vocational qualifications in Business Admin/IT/Telecoms

Qualifications

• GCSEs (or equivalent) in English and Maths are required.
• A-levels or vocational qualifications in Business Administration, IT, or Telecommunications are desirable.
• Practical experience in order management and provisioning is preferred but not essential.

Responsabilités

• Own end-to-end delivery of customer orders across internal systems and supplier portals.
• Provide clear, timely updates to customers and stakeholders throughout the provisioning lifecycle.
• Forecast delivery volumes and provide committed delivery dates to customers.
• Resolve supplier escalations to ensure right-first-time delivery and high customer satisfaction.

Connaissances

End-to-end order management

Provisioning

Supplier coordination

Formation

GCSEs in English and Maths

A-levels or vocational qualifications in Business Administration/IT/Telecommunications

Description du poste

Provisioning Order Manager 12 Month FTC Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Reading office 2/3 days per week hybrid working Salary: to £35k dependent on experience Working Pattern: 12 Month FTC - Full time 37 hours per week

The Customer Provisioning Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.

As an Order Manager, you will take ownership of the end to end delivery of customer orders, proactively managing progress across multiple suppliers. You will act as a key point of contact for customers, providing clear and timely updates throughout the delivery lifecycle and ensuring a smooth handover into service. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role. This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.

As an Order Manager, you will own the end‑to‑end delivery of customer orders, ensuring services are provisioned accurately, on time, and to agreed quality and commercial standards. You will manage orders across internal systems and supplier portals, proactively coordinate with network partners, and provide clear, timely updates to customers and stakeholders. You will manage priorities, resolve issues and escalations, and play a key role in forecasting delivery volumes, accurately providing our committed delivery date (CDD) to our customers and reducing aged work‑in‑progress. By working closely with internal teams and external suppliers, you will help deliver a right‑first‑time customer experience and support strong operational and business performance.

What do I need?

The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential. Practical experience in order management and provisioning often outweighs formal education. Provisioning / Order Management Experience is preferred but not essential.

At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK’s digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together.

Just some of our benefits include:

• Annual Bonus Employee Discounts Birthday & Volunteering Leave Pension, with Service-related Increases Cycle to Work Scheme Holiday Buy Mental Health & Wellbeing Support

Through our ‘working differently’ programme we support flexible work times and the ability to work on a hybrid basis.