Sales Support Coordinator

Neos Networks; Reading; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Job summary

Neos Networks is seeking a Sales Support Coordinator based in Reading, with hybrid working 2–3 days per week. The role focuses on enabling smooth, accurate progression of customer orders from capture to delivery, updating supplier portals, and ceasing activity when required.

You will support Sales, Customer Delivery and external suppliers by ensuring orders are complete, data is accurate and stakeholders are kept informed throughout the order lifecycle, contributing to timely revenue realisation.

Qualifications

• Previous experience in a sales support, order management, customer service, provisioning or business operations role, ideally within telecommunications, connectivity or another process-driven service environment.

Responsibilities

• Create, validate and submit customer orders and process cease activities accurately across internal systems and third‑party supplier portals.
• Check order information for completeness and accuracy, ensuring readiness for processing, delivery or cessation.
• Provide guidance to Sales teams on order requirements, process compliance and system completion.
• Liaise with Customer Delivery teams and external suppliers to progress orders, cease requests and resolve issues.
• Maintain high standards of data accuracy, record keeping and stakeholder communication throughout the order lifecycle.

Job description

Base location: Reading Office 2/3 day per week hybrid working

Salary: £32,000 to £36,000 + performance related annual bonus + a range of other benefits to support your family, finances, and wellbeing.

Working Pattern: Permanent - Full time 37 hours per week

The Sales Support Coordinator is responsible for enabling the smooth, accurate and efficient progression of customer orders from initial capture through to delivery, tail order placement on supplier portals and cease activity where required.

The role supports Sales, Customer Delivery and external suppliers by ensuring orders are processed correctly, data quality is maintained, and stakeholders are kept informed throughout the order lifecycle.

The post holder contributes to a positive customer experience, timely revenue realisation and operational efficiency by maintaining strong process discipline and supporting continuous improvement across the sales support function.

• Create, validate and submit customer orders and process cease activities accurately across internal systems and third-party supplier portals.
• Check order information for completeness and accuracy, ensuring readiness for processing, delivery or cessation.
• Provide guidance to Sales teams on order requirements, process compliance and system completion.
• Liaise with Customer Delivery teams and external suppliers to progress orders, cease requests and resolve issues.
• Maintain high standards of data accuracy, record keeping and stakeholder communication throughout the order lifecycle.
• Provide timely updates on order status, risks, delays, cease requests and dependencies to relevant stakeholders.
• Support delivery and revenue realisation by helping to minimise order errors, rework, processing delays and service cessation issues.
• Monitor adherence to processes, controls and service expectations within the sales support function.
• Identify opportunities to improve order quality, efficiency and customer outcomes.
• Contribute to the continuous improvement of systems, processes and ways of working.

Previous experience in a sales support, order management, customer service, provisioning or business operations role, ideally within telecommunications, connectivity or another process-driven service environment.