Sales Support Administrator — CRM & Customer Care

Confidential; Wellingborough; On-site; GBP 26,000 - 29,000; Full time

Job summary

Confidential in Wellingborough is seeking a Sales Support Administrator to join a busy sales support team. You will provide essential administrative and customer service support, handling enquiries, processing orders and maintaining CRM records to ensure smooth day-to-day sales operations.

We are looking for an organised, customer-focused individual with experience in sales administration and proficient in CRM systems and Microsoft Office. Hours are 37.5 per week, with a salary of 26–29k DOE.

Qualifications

• Experience in sales administration or a similar role.
• Experience using CRM systems (e.g., Salesforce or similar).
• Good working knowledge of Microsoft Office, especially Excel and Outlook.
• Accurate data entry and strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritise effectively.
• Confident and professional telephone manner.
• Strong problem-solving skills and the ability to work independently or in a team.

Responsibilities

• Provide day-to-day administrative support to the sales team.
• Respond to customer enquiries via telephone and email, ensuring prompt and professional handling.
• Process customer orders, prepare invoices and maintain sales documentation.
• Update and maintain customer information within the CRM system.
• Monitor order progress and investigate delivery or shipping delays.
• Liaise with internal departments to resolve customer queries and support order fulfilment.
• Maintain accurate records of sales activity and customer interactions.
• Handle multiple customer requests while prioritising workloads and meeting deadlines.

Skills

Sales administration

Customer service

CRM systems

Data entry

Communication

multitasking

Tools

Salesforce

Excel

Outlook

CRM systems

Job description

Confidential in Wellingborough is seeking a Sales Support Administrator to join a busy sales support team. You will provide essential administrative and customer service support, handling enquiries, processing orders and maintaining CRM records to ensure smooth day-to-day sales operations.

We are looking for an organised, customer-focused individual with experience in sales administration and proficient in CRM systems and Microsoft Office. Hours are 37.5 per week, with a salary of 26–29k DOE.