Sales Support Administrator

ACS Staffing Solutions; Wellingborough; On-site; GBP 26,000 - 29,000; Full time

Job summary

ACS Staffing Solutions in Wellingborough is seeking a Sales Support Administrator to join a busy sales operations team. The role focuses on providing administrative and customer service support, processing orders, and maintaining CRM records to ensure smooth day-to-day sales activities.

You will work closely with the sales team and internal departments to handle enquiries, manage orders, and ensure accurate documentation while delivering a professional service.

Qualifications

• Experience in sales administration and customer service roles.
• Experience using CRM systems (ideally Salesforce) and MS Office.
• Accurate data entry with strong attention to detail and communication skills.
• Ability to manage multiple tasks and deadlines in a busy environment.

Responsibilities

• Provide day-to-day administrative support to the sales team.
• Respond to customer enquiries via phone and email promptly.
• Process orders, prepare invoices and maintain sales documentation.
• Update customer information in the CRM system and monitor order progress.
• Coordinate with internal teams to resolve queries and support order fulfilment.

Skills

CRM systems

Sales administration

Excel

Customer service

Tools

Salesforce

Microsoft Outlook

Microsoft Excel

Job description

Sales Support Administrator

Wellingborough

Hours - Monday to Friday 37.5 hrs

Salary - 26-29k DOE

We are recruiting a Sales Support Administrator to join a well-established business based in Wellingborough.

This is an excellent opportunity for an organised and customer-focused individual to join a busy sales support team, providing essential administrative and customer service support to ensure the smooth running of day-to-day sales operations.

Working closely with the sales team and other internal departments, you will help manage customer enquiries, process orders, maintain accurate CRM records and ensure customers receive a professional and efficient service.

Key Responsibilities

• Provide day-to-day administrative support to the sales team.
• Respond to customer enquiries via telephone and email, ensuring queries are handled promptly and professionally.
• Process customer orders, prepare invoices and maintain accurate sales documentation.
• Update and maintain customer information within the CRM system.
• Monitor order progress and investigate delivery or shipping delays.
• Liaise with internal departments to resolve customer queries and support order fulfilment.
• Maintain accurate records of sales activity, customer interactions and key business information.
• Handle multiple customer requests while prioritising workloads and meeting deadlines.
• Identify and upscale more complex customer issues where necessary.
• Provide general administrative support to the wider department as required.

About You

• Previous experience in sales administration, customer service or a similar administrative role.
• Experience using CRM systems, ideally Salesforce or similar.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Accurate data entry skills and strong attention to detail.
• Excellent written and verbal communication skills.
• The ability to manage multiple tasks and prioritise effectively.
• A confident and professional telephone manner.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A proactive approach, with the confidence to work independently and as part of a team.

Why Apply?

• Opportunity to join an established international business.
• Work within a supportive and collaborative sales environment.
• Develop your sales administration and customer relationship management experience.
• Opportunity to broaden your responsibilities and develop professionally.