Sales Support Administrator

Digital Appointments; Stoke-on-Trent; On-site; GBP 15,000 - 21,000; Part time

Job summary

Digital Appointments, a well-established SaaS software provider in Stoke-on-Trent, is seeking a Part-Time Sales Support Administrator to back the busy commercial team. The role offers flexible hours and a varied workload, with hands-on duties in quotes, orders, CRM records and customer communications.

You’ll keep CRM data clean, support proposal and contract paperwork, and coordinate diaries and product demos to help drive momentum.

Qualifications

• Previous experience in a sales administration, sales support or commercial admin role.
• Confident communicator — clear and professional, both written and verbal.
• Strong organisational skills and the ability to juggle competing priorities without dropping the ball.
• Excellent attention to detail and accuracy with data.
• Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook).
• Customer-focused, approachable and professional.

Responsibilities

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation
• Acting as a first point of contact for customer enquiries — responding promptly and professionally by phone and email
• Keeping the CRM up to date with accurate customer, prospect and pipeline information
• Coordinating diaries, meetings and product demos for the sales team
• Producing sales reports, activity summaries and pipeline updates for management
• Liaising with colleagues across installations, support and finance to keep the customer journey seamless
• Managing incoming leads, logging them into the CRM and ensuring timely follow-up
• Supporting proposal preparation and contract paperwork where needed
• Providing general administrative cover across the wider sales function

Skills

Sales administration

CRM systems

Microsoft Office

Communication

Organisation

Tools

CRM software

Excel

Job description

A well-established and leading SaaS software platform with its head office in Stoke-on-Trent is looking to appoint a Part-Time Sales Support Administrator to join its growing commercial team. This is a great opportunity for an organised, personable administrator who enjoys being at the heart of a busy sales function — and wants the flexibility that part-time hours bring.

The business is going through an exciting period of growth, and this role has been created to give the sales team the day-to-day support they need to keep momentum going. You'll be the reliable go-to person keeping quotes, orders, CRM records and customer communications ticking along nicely behind the scenes.

If you thrive on variety, take pride in getting the details right and enjoy a role where no two days look quite the same, this one is worth a closer look.

What you’ll be doing:

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation
• Acting as a first point of contact for customer enquiries — responding promptly and professionally by phone and email
• Keeping the CRM up to date with accurate customer, prospect and pipeline information
• Coordinating diaries, meetings and product demos for the sales team
• Producing sales reports, activity summaries and pipeline updates for management
• Liaising with colleagues across installations, support and finance to keep the customer journey seamless
• Managing incoming leads, logging them into the CRM and ensuring timely follow-up
• Supporting proposal preparation and contract paperwork where needed
• Providing general administrative cover across the wider sales function

What we’re looking for:

• Previous experience in a sales administration, sales support or commercial admin role
• Confident communicator — clear and professional, both written and verbal
• Strong organisational skills and the ability to juggle competing priorities without dropping the ball
• Excellent attention to detail and accuracy with data
• Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook)
• Customer-focused, approachable and professional
• Experience within a SaaS, software or technology business would be a real plus