Sales Support Administrator

Digital Appointments; Stafford; On-site; GBP 17,000 - 22,000; Part time

Job summary

Digital Appointments is seeking a part-time Sales Support Administrator to join its growing commercial team. The role is ideal for an organised, personable administrator who enjoys being at the heart of a busy sales function and values the flexibility of part-time hours.

You'll support the sales team with quotes, orders and documentation, act as the first point of contact for customer enquiries by phone and email, and keep CRM records up to date while coordinating diaries and product demos.

Qualifications

• Previous experience in a sales administration, sales support or commercial admin role.
• Confident communicator clear and professional, both written and verbal.
• Strong organisational skills and the ability to juggle competing priorities without dropping the ball.
• Excellent attention to detail and accuracy with data.
• Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook).
• Customer-focused, approachable and professional.
• Experience within a SaaS, software or technology business would be a real plus.

Responsibilities

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation.
• Acting as a first point of contact for customer enquiries responding promptly and professionally by phone and email.
• Keeping the CRM up to date with accurate customer, prospect and pipeline information.
• Coordinating diaries, meetings and product demos for the sales team.
• Producing sales reports, activity summaries and pipeline updates for management.
• Liaising with colleagues across installations, support and finance to keep the customer journey seamless.
• Managing incoming leads, logging them into the CRM and ensuring timely follow-up.
• Supporting proposal preparation and contract paperwork where needed.
• Providing general administrative cover across the wider sales function.

Skills

Sales admin experience

Clear communicator

Organised

Attention to detail

CRM familiarity

MS Office

Customer-focused

SaaS experience

Tools

CRM systems

Microsoft Office

Job description

A well-established and leading SaaS software platform with its head office in Stoke-on-Trent is looking to appoint a Part-Time Sales Support Administrator to join its growing commercial team. This is a great opportunity for an organised, personable administrator who enjoys being at the heart of a busy sales function and wants the flexibility that part-time hours bring.

The business is going through an exciting period of growth, and this role has been created to give the sales team the day-to-day support they need to keep momentum going. You'll be the reliable go-to person keeping quotes, orders, CRM records and customer communications ticking along nicely behind the scenes.

If you thrive on variety, take pride in getting the details right and enjoy a role where no two days look quite the same, this one is worth a closer look.

What you'll be doing:

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation
• Acting as a first point of contact for customer enquiries responding promptly and professionally by phone and email
• Keeping the CRM up to date with accurate customer, prospect and pipeline information
• Coordinating diaries, meetings and product demos for the sales team
• Producing sales reports, activity summaries and pipeline updates for management
• Liaising with colleagues across installations, support and finance to keep the customer journey seamless
• Managing incoming leads, logging them into the CRM and ensuring timely follow-up
• Supporting proposal preparation and contract paperwork where needed
• Providing general administrative cover across the wider sales function

What we're looking for:

• Previous experience in a sales administration, sales support or commercial admin role
• Confident communicator clear and professional, both written and verbal
• Strong organisational skills and the ability to juggle competing priorities without dropping the ball
• Excellent attention to detail and accuracy with data
• Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook)
• Customer-focused, approachable and professional
• Experience within a SaaS, software or technology business would be a real plus