Sales Standards, Support & Comms Manager

Pandora; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global jewellery company in Westminster is seeking a skilled manager to oversee retail operations. The ideal candidate will focus on operational efficiency and team leadership, with proven experience in retail management and strong interpersonal skills. This role offers a competitive salary, generous benefits, and the chance to work in a dynamic environment that values growth and sustainability.

Benefits

Highly competitive salary with regular reviews

Generous bonus scheme

Private healthcare

Lunch options

Early finish Fridays

Employee discount

25 days annual leave plus bank holidays

Birthday day off

Access to discounts and perks through Reward Gateway

Wellness Hub for healthy living

24/7 confidential counseling service

Employee recognition program

Special Christmas gifts

Skills

Retail Experience

Data-Driven Decision Making

Interpersonal Skills

Vendor Relations

Financial Acumen & Budget Management

Process Optimisation

Technological Proficiency

Customer-Centric Mindset

Resource Management

Regulatory Compliance

Policy Implementation

Performance Management

Project Coordination

Strong Leadership

Decision-Making

Problem-Solving

Effective Communication

Job description

This role will look after the day-to-day management, operational efficiency, and tactical execution within the retail operations framework. Ensure consistent operational standards across all stores.

Key Responsibilities and Qualifications

• Retail Experience: Proven experience in retail operations management. RSM level and above.
• Data-Driven Decision Making: Proficiency in analyzing data and using insights to drive operational improvements.
• Interpersonal Skills: Strong interpersonal skills for building strategic relationships and alliances with internal & external stakeholders and collaborating cross-functionally.
• Vendor Relations: Strong relationships with suppliers and vendors, ensuring timely and cost-effective procurement.
• Financial Acumen & Budget Management: Experience in managing budgets, financial planning, and cost control. Familiarity with key performance indicators (KPIs) and how to use them to measure and improve performance.
• Process Optimisation: Ability to streamline processes and improve operational efficiencies.
• Technological Proficiency: Knowledge of retail management systems, inventory management software, and other relevant technologies. Willingness to learn and implement new technologies and systems.
• Customer-Centric Mindset: Understanding the importance of customer satisfaction and how to enhance the customer experience.
• Resource Management: Efficient allocation and utilization of resources, including personnel, time, and budget.
• Regulatory Compliance: Knowledge of relevant laws and regulations affecting retail operations, including labour laws, health and safety regulations, and industry standards.
• Policy Implementation: Ability to develop and enforce company policies and procedures to ensure compliance.
• Performance Management: Establishing and monitoring performance metrics to evaluate employee and store performance. Implementing systems for regular feedback and performance reviews.
• Project Coordination: Ability to manage multiple projects simultaneously, ensuring they are completed on time and within budget.
• Strong Leadership: Ability to inspire, lead, and manage teams across multiple locations.
• Decision-Making: Competence in making strategic and operational decisions quickly and effectively.
• Problem-Solving: Ability to identify issues and develop effective solutions promptly.
• Effective Communication: Excellent verbal and written communication skills to interact with staff, vendors, and senior management.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people's loves every day. We sell three pieces of our hand‑crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business. We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Our People Our global workforce is made up of over 35,000 passionate people who, in 2024, helped Pandora record the highest earnings to date, led by a refreshed long‑term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We're looking for people who share our values and can help us bring our ambitions to life.

Benefits

• A highly competitive salary with regular salary reviews
• Generous bonus scheme
• Private healthcare
• Choice of lunch on us, delivered to you whenever you are in the office!
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• 25 days annual leave (plus bank holidays)
• Buy/sell holiday options
• Celebrate your birthday with a day off to celebrate!
• Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you'll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
• Wellness Hub: videos to help you lead a healthy lifestyle
• Employee Assistance Programme: a completely confidential, free counselling phone line open 24/7, all year round
• Recognition programme: celebrate and share achievements with the wider business
• At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift

If you are looking for a new challenge, come and craft the incredible with us!