Sales & Service Coordinator

ESS Employment Ltd; Box; On-site; GBP 19,000 - 21,000; Part time

Job summary

ESS Employment Ltd is seeking a Sales and Service Administrator in Nailsworth to support daily product service and sales administration, ensuring accurate orders and clear customer communication across departments. The role primarily assists the service and sales teams and maintains strong relationships with customers and partners.

The position is part-time, on-site, and contract-based, with exposure to CRM, order management, and reporting.

Qualifications

• Strong customer service and communication skills.
• Proven organisational and administrative experience.
• Experience using CRM and order management systems, Salesforce advantageous.
• Willingness to build product knowledge to support communication.
• Good numeracy and literacy skills for accurate documentation.
• Confidence making day-to-day decisions within defined processes.
• Experience supporting cross-functional teams.

Responsibilities

• Maintain and update CRM records for your own work activity.
• Process direct sales and work orders and handle enquiries.
• Process regular inter-company administration.
• Support sales and service processes from order entry to delivery.
• Administer customer credit facilities and pre-payments with Finance.
• Monitor automated service partner systems and flag issues.
• Create and update reports and process documentation.

Skills

Customer service

Organisational skills

CRM experience

Salesforce

Communication

Numeracy literacy

Decision making

Cross-functional teamwork

Tools

Salesforce

Job description

ESS Employment Ltd is seeking a Sales and Service Administrator in Nailsworth to support daily product service and sales administration, ensuring accurate orders and clear customer communication across departments. The role primarily assists the service and sales teams and maintains strong relationships with customers and partners.

The position is part-time, on-site, and contract-based, with exposure to CRM, order management, and reporting.