ESS7148N - Sales and Service Administrator

ESS Employment Ltd; Box; On-site; GBP 19,000 - 21,000; Part time

Job summary

ESS Employment Ltd is seeking a Sales and Service Administrator in Nailsworth to support daily product service and sales administration, ensuring accurate orders and clear customer communication across departments. The role primarily assists the service and sales teams and maintains strong relationships with customers and partners.

The position is part-time, on-site, and contract-based, with exposure to CRM, order management, and reporting.

Qualifications

• Strong customer service and communication skills.
• Proven organisational and administrative experience.
• Experience using CRM and order management systems, Salesforce advantageous.
• Willingness to build product knowledge to support communication.
• Good numeracy and literacy skills for accurate documentation.
• Confidence making day-to-day decisions within defined processes.
• Experience supporting cross-functional teams.

Responsibilities

• Maintain and update CRM records for your own work activity.
• Process direct sales and work orders and handle enquiries.
• Process regular inter-company administration.
• Support sales and service processes from order entry to delivery.
• Administer customer credit facilities and pre-payments with Finance.
• Monitor automated service partner systems and flag issues.
• Create and update reports and process documentation.

Skills

Customer service

Organisational skills

CRM experience

Salesforce

Communication

Numeracy literacy

Decision making

Cross-functional teamwork

Tools

Salesforce

Job description

ESS7148N - Sales and Service Administrator

The post holder will support daily sales and product service administration contributing to accurate works orders and sales orders. Handling clear customer communication. The role focuses on coordinating and administering Service and Sales activities to support commercial teams and ensure consistent, high-quality customer experience. Working across departments, the post holder primarily supports product service processes and acts as secondary support for the sales team, as needed, with regular customer and partner communication.

Key Areas of Responsibility

Local Service and Sales Administration Support

The post holder will support daily product service and sales teams, contributing to accurate sales and work order processes, supported with clear customer communication. They will:

• Maintain and update CRM (Salesforce) records relating to their own work activity, supporting overall data accuracy and flagging issues to service and sales managers where required.
• Process direct sales and work orders and handle associated enquiries.
• Process regular inter-company administration.
• Support the sales and service processes from order entry through to delivery, ensuring commitments are met and customer expectations are managed.
• Administer and support customer credit facilities and pre-payments in coordination with Finance.
• Monitor automated service partner systems, flagging issues or exceptions where required.
• Creating and updating reports and process documentation

As a key point of contact for partners and customers

They will:

• Respond to daily enquiries including: sourcing semi-technical product information, product availability and lead time requests.
• Communicate clearly and accurately, in line with company standards.
• Build positive and professional working relationships with sales and service partners and customers.
• Record customer interactions and order-related information in the CRM system to support transparency across teams.

To support effective internal collaboration

They will:

• Handle incoming sales, product service and warranty enquiries, coordinating with Product Service, Finance and Logistics where appropriate.
• Maintain a working understanding of the product portfolio to support effective communication.

To support a reliable customer delivery experience

They will:

• Track dispatch and delivery against agreed timelines.
• Book and organise logistics if required
• Liaise with customers on delivery status or changes.

Office Administration and Reception Support

The post holder will provide day-to-day office and reception support and will:

• Be available to answer incoming calls when required
• Answer front door if needed

Key Job Characteristics

We are seeking a highly organised and customer-focused individual who is comfortable working in a coordination and support role. The ideal candidate will:

• Demonstrate strong attention to detail and a structured approach to work.
• Communicate clearly and professionally with internal teams and external partners.
• Work well within a collaborative team environment while remaining effective when working independently.
• Represent the company positively and professionally at all times.

Skills, Experience and Qualifications

• Strong customer service and communication skills.
• Proven organisational and administrative experience, ideally within a sales, or service support environment.
• Experience using CRM and order management systems, with Salesforce experience advantageous.
• Willingness and ability to build product knowledge to support customer and partner communication.
• A practical, proactive learning mindset.
• Good numeracy and literacy skills, with the ability to produce accurate documentation and correspondence.
• Confidence making day-to-day decisions within defined processes and guidance.
• Experience supporting cross-functional teams.

In Return

We offer a business-critical support role within a collaborative, creative and welcoming environment. Ongoing development will be encouraged, supporting the post holder to build confidence, capability and experience while contributing to the success of the UK & Ireland business

Company: ESS Employment Ltd

Salary: £14 to £15 an hour

Hours: Part-time

Location: Nailsworth

Working pattern: On-site

Job type: Contract

Posting date: 4 Nov 2026

Closing date: 15 Nov 2026

Pay: £14.00ph - £15.50ph

6-Month contract – Possible permanent

Sales and Service Administrator

Nailsworth Office: 01453 832468

E: [e-mail]

www.ess-emp.co.uk

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.