Customer Experience Sales & Service Coordinator

Reconomy; Finningley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

MyPerks discounts

Health & wellbeing benefits

Mental health support

Job summary

Ecofficiency is seeking a proactive Sales & Service Co‑ordinator to join our Technical Department in Doncaster. You will manage customer accounts, process enquiries and orders, coordinate suppliers, and resolve issues to ensure seamless service from enquiry through to delivery.

This 12-month fixed-term role is office-based, 42.5 hours per week, Monday to Friday. You’ll need strong organisation, excellent communication, and experience in customer service; Salesforce/CRM experience is

Qualifications

• Previous experience within a customer service role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal.
• A proactive approach with strong problem solving abilities.
• High levels of accuracy and attention to detail.
• Confidence working with internal systems and maintaining accurate records.
• Ability to work collaboratively with customers, suppliers and colleagues.
• Experience using Salesforce or CRM systems would be advantageous, although not essential.

Responsibilities

• Acting as a key point of contact for incoming customer enquiries and calls.
• Managing customer accounts and building strong working relationships.
• Providing exceptional customer service and resolving issues and complaints efficiently.
• Monitoring customer KPIs and ensuring service expectations are met.
• Processing enquiries and preparing quotations.
• Liaising with suppliers to obtain competitive rates and secure services.
• Ensuring orders are processed accurately and bookings are completed successfully.
• Co‑ordinating exchanges, removals and other ad‑hoc service requests.
• Proactively managing urgent and priority customer requirements.
• Investigating and resolving supplier and customer invoice queries.
• Logging and tracking service issues through Salesforce and supporting continuous service improvement.
• Proactively managing service delivery, monitoring priority requests and ensuring customers are kept informed throughout the process.

Job description

Ecofficiency is seeking a proactive Sales & Service Co‑ordinator to join our Technical Department in Doncaster. You will manage customer accounts, process enquiries and orders, coordinate suppliers, and resolve issues to ensure seamless service from enquiry through to delivery.

This 12-month fixed-term role is office-based, 42.5 hours per week, Monday to Friday. You’ll need strong organisation, excellent communication, and experience in customer service; Salesforce/CRM experience is