Sales & Service Coordinator – Customer Experience

Reconomy; Doncaster; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Pension scheme

MyPerks discounts

Cycle to Work

Gym membership discounts

Skip hire discounts

Flu jabs

Eyecare vouchers

Employee Assistance Programme

Enhanced maternity/paternity leave

Birthday off

Volunteer days

Generous holiday (23 days +)

My Voice feedback

Zusammenfassung

Ecofficiency in Doncaster is seeking a highly organised Sales & Service Co-ordinator to join the Customer Experience team. You will support customers, suppliers and internal colleagues from enquiry through to delivery, managing accounts, processing enquiries and orders, and ensuring a seamless service.

This full-time, office-based role requires accuracy, proactive problem solving and strong communication. Salesforce/CRM experience is helpful, and you’ll work in a busy environment delivering

Qualifikationen

• Experience in a customer service role.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Proactive approach with strong problem solving abilities.
• High levels of accuracy and attention to detail.
• Confidence using internal systems and maintaining records.
• Ability to work collaboratively with customers, suppliers and colleagues.
• Salesforce/CRM experience would be advantageous.

Aufgaben

• Act as a key point of contact for incoming customer enquiries and calls.
• Manage customer accounts and build strong relationships.
• Provide excellent customer service and resolve issues and complaints efficiently.
• Monitor customer KPIs and ensure service expectations are met.
• Process enquiries and prepare quotations.
• Liaise with suppliers to obtain competitive rates and secure services.
• Ensure orders are processed accurately and bookings completed.
• Coordinate exchanges, removals and other ad-hoc requests.
• Proactively manage urgent customer requirements.
• Investigate and resolve supplier and customer invoice queries.
• Log and track service issues in Salesforce and support service improvements.
• Proactively manage service delivery and keep customers informed throughout the process.

Kenntnisse

Customer service experience

Organisational skills

Communication skills

Problem solving

Attention to detail

CRM/Salesforce experience (advantage)

Tools

Salesforce

Jobbeschreibung

Ecofficiency in Doncaster is seeking a highly organised Sales & Service Co-ordinator to join the Customer Experience team. You will support customers, suppliers and internal colleagues from enquiry through to delivery, managing accounts, processing enquiries and orders, and ensuring a seamless service.

This full-time, office-based role requires accuracy, proactive problem solving and strong communication. Salesforce/CRM experience is helpful, and you’ll work in a busy environment delivering