Sales Representative

Confidential; Dartford; On-site; GBP 21,000 - 32,000; Full time

Job summary

Confidential, based in Dartford, is seeking an Inbound Sales Representative to drive revenue by converting inbound calls into sales. You will build rapport quickly to understand customer needs in a fast-paced, competitive environment that rewards success.

This is an in-person role in Dartford, not remote. You will use a consultative approach, respond to inbound calls from marketing, and aim to exceed customer expectations while meeting defined KPIs and sales targets.

Qualifications

• Minimum 2 years of sales call centre or telesales experience.
• Background in emergency/specialist cleaning preferred.
• Commitment to providing the highest quality service.
• Competitive and driven by daily, weekly, and monthly goals.
• Available to work assigned shifts.
• Experience in sales, customer service and KPIs.
• Passion for sales and outstanding customer service.

Responsibilities

• Use consultative sales to help customers explore offerings and make purchases.
• Answer inbound calls from customers responding to marketing.
• Exceed customer expectations with enthusiasm and rapport.
• Interact professionally with external and internal customers.
• Deliver high-quality experiences by following guidelines.
• Meet targets by promoting upgrades and following standards.
• Prioritize time to optimise sales and self-development.
• Liaise with Operations at point of sale on availability and timing.

Skills

Inbound sales

Telesales

Customer service

KPIs

Negotiation

Communication

Tools

Microsoft Windows

Job description

CJS are looking an Inbound Sales Representative for a specialist cleaning and drainage

firm based in Dartford. The role is responsible for driving revenue by converting inbound

calls to confirmed sales. Building rapport quickly with customers to gain their trust and

understand their needs. This is a fast paced and competitive environment that rewards

success.

Please be aware that this is an in person role in Dartford and is not remote working.

Main Responsibilities:

• Use consultative sales approach to help customers as an Inbound Sales Representative to explore product offerings and make purchase decisions.
• Answering inbound calls from customers responding to marketing from social media, print and the web.
• Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm and passion to every conversation you have.
• Interacting with external and internal customers in a professional and ethical manner.
• Delivering high-quality customer experiences by applying judgment and following guidelines.
• Meeting performance goals through influencing of upgrades and selling according to defined standards and processes.
• Prioritising work time to optimise customer interactions that lead to sale, and self-development.
• Go above and beyond for customers .
• Liaising closely with the Operations Team at point of sale to determine availability and timescales for job completion.

Essential Knowledge, Skills and Experience required for the Inbound Sales Representative:

• A Minimum of 2 year sales call centre/Telesales experience preferred.
• A background in emergency/specialist cleaning would be ideal.
• Must demonstrate commitment to provide the highest quality service to our customers.
• Must be competitive and be driven by daily, weekly, and monthly goals.
• Must be available to work assigned shift within guidelines.
• Previous experience in sales, customer service and working toward structured KPIs.
• You have a true passion for sales and providing outstanding customer service experience.

In addition:

• Ability to connect over the phone.
• Comfortable using Microsoft Windows applications.
• Able to work some weekends.
• Ability to exercise sound judgment within generally defined processes and procedures.
• You re resilient, adaptable and thrive in a dynamic environment.