Inbound Sales Advisor

CJS Recruitment Ltd; Sevenoaks; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive base salary

Commission structure

Full training and ongoing development

Employee Assistance Programme

Free on-site parking

Job summary

A leading provider of cleaning services in the United Kingdom is seeking an Inbound Sales Advisor to manage all inbound sales enquiries. This role requires excellent communication skills and the ability to provide a solutions-led service to clients in urgent situations. Responsibilities include handling client inquiries and building strong relationships, as well as achieving sales targets. The position offers a competitive salary with commission, full training, and opportunities for progression within a supportive team environment.

Qualifications

• Previous experience in a customer service or sales role preferred.
• Excellent communication and interpersonal skills.
• Willingness to work shifts including evenings and weekends.

Responsibilities

• Handle inbound calls, emails, and live chat enquiries.
• Identify client needs and offer tailored solutions.
• Achieve and exceed sales targets and performance metrics.

Skills

Customer service experience

Communication skills

Time-management skills

CRM experience

Teamwork

Tools

CRM systems

Job description

Base pay range

£25,000 – £35,000 per year with strong commission scheme and on‑call bonus.

CJS Recruitment are looking for an Inbound Sales Advisor to join a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors.

The business operates in high‑pressure, time‑critical environments, delivering essential services including biohazard and trauma scene cleaning, oil and chemical spill response, mould remediation, fire and flood restoration, and emergency clean‑ups.

This role is focused on managing all inbound sales enquiries to the business, providing a professional, empathetic and solutions‑led service to clients who are often dealing with urgent and sensitive situations. Strong communication skills, organisation and a customer‑first mindset are key to success in this position.

As an emergency response business, the sales team works on a rota basis to cover evenings and weekends.

Key Responsibilities

• Handle inbound calls, emails and live chat enquiries from new and existing clients.
• Provide clear information on services offered, identifying client needs and offering tailored solutions.
• Build and maintain strong relationships with customers, delivering a high standard of service throughout the enquiry process.
• Work closely with sales and marketing teams to support business growth and conversion rates.
• Achieve and exceed individual sales targets and performance metrics.
• Accurately log client interactions and sales activity within the CRM system.
• Stay informed on industry developments and competitor activity.

Essential Knowledge, Skills and Experience

• Previous experience in a customer service or sales role (specialist or commercial services preferred but not essential).
• Excellent communication and interpersonal skills.
• Willingness to work shifts, including evenings and weekends on a rota basis.
• Strong organisation and time‑management skills.
• Ability to work independently as well as part of a team.
• CRM experience (BigChange / Job Watch desirable but not essential).
• Proactive, resilient and results‑driven mindset.

What We Offer

• Competitive base salary with commission structure.
• Full training and ongoing development.
• Supportive and collaborative team environment.
• Clear opportunities for progression within the business.
• Pension, paid holiday and Employee Assistance Programme (EAP).
• Free on‑site parking and health & wellbeing initiatives.

Seniority level

Not applicable

Employment type

Full‑time

Industry

Consumer Services