Sales Representative

CJS Recruitment Limited; Dartford; On-site; GBP 24,000 - 32,000; Full time

Job summary

CJS Recruitment Limited in Dartford is seeking an Inbound Sales Representative to drive revenue by converting inbound calls into confirmed sales. You will build rapport quickly with customers to understand their needs in a fast-paced environment.

You should have a minimum of two years in sales call centres or telesales, ideally with cleaning or emergency services, and be motivated by daily, weekly and monthly targets while delivering outstanding customer service.

Qualifications

• Minimum of 2 years sales call centre/telesales experience preferred.
• Background in emergency/specialist cleaning ideal.
• Commitment to provide the highest quality service to our customers.
• Competitive and driven by daily, weekly, and monthly goals.
• Available to work assigned shift within guidelines.
• Previous experience in sales, customer service and working toward structured KPIs.
• Passion for sales and providing outstanding customer service experience.

Responsibilities

• Use consultative sales approach to help customers as an Inbound Sales Representative to explore product offerings and make purchase decisions.
• Answer inbound calls from customers responding to marketing from social media, print and the web.
• Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm and passion to every conversation you have.
• Interacting with external and internal customers in a professional and ethical manner.
• Delivering high-quality customer experiences by applying judgment and following guidelines.
• Meeting performance goals through influencing of upgrades and selling according to defined standards and processes.
• Prioritising work time to optimise customer interactions that lead to sale, and self-development.
• Go above and beyond for customers .
• Liaising closely with the Operations Team at point of sale to determine availability and timescales for job completion.

Skills

Sales experience

Customer service

Target driven

Communication

Tools

Microsoft Windows

Job description

CJS are looking an Inbound Sales Representative for a specialist cleaning and drainage firm based in Dartford. The role is responsible for driving revenue by converting inbound calls to confirmed sales. Building rapport quickly with customers to gain their trust and understand their needs. This is a fast paced and competitive environment that rewards success.

Main Responsibilities

• Use consultative sales approach to help customers as an Inbound Sales Representative to explore product offerings and make purchase decisions.
• Answering inbound calls from customers responding to marketing from social media, print and the web.
• Exceeding our customer's expectations with every call and educating our customers by bringing your unique personality, enthusiasm and passion to every conversation you have.
• Interacting with external and internal customers in a professional and ethical manner.
• Delivering high-quality customer experiences by applying judgment and following guidelines.
• Meeting performance goals through influencing of upgrades and selling according to defined standards and processes.
• Prioritising work time to optimise customer interactions that lead to sale, and self-development.
• Go above and beyond for customers .
• Liaising closely with the Operations Team at point of sale to determine availability and timescales for job completion.

Essential Knowledge, Skills and Experience required for the Inbound Sales Representative

• A Minimum of 2 year sales call centre/Telesales experience preferred.
• A background in emergency/specialist cleaning would be ideal.
• Must demonstrate commitment to provide the highest quality service to our customers.
• Must be competitive and be driven by daily, weekly, and monthly goals.
• Must be available to work assigned shift within guidelines.
• Previous experience in sales, customer service and working toward structured KPIs.
• You have a true passion for sales and providing outstanding customer service experience.

In addition

• Ability to connect over the phone.
• Comfortable using Microsoft Windows applications.
• Able to work some weekends.
• Ability to exercise sound judgment within generally defined processes and procedures.
• You’re resilient, adaptable and thrive in a dynamic environment.