Internal Sales Representative

HR Dept (Recruitment Agency); England; On-site; GBP 25,000 - 40,000; Full time

Job summary

HR Dept (Recruitment Agency) is recruiting an Internal Sales Representative for a leading distributor of specialist products and materials in the UK. You will proactively generate and develop sales opportunities by engaging with new and existing customers, promoting value-added services, and supporting sales growth and retention.

You'll communicate through outbound calls, emails, and virtual meetings, qualify leads, tailor solutions, and collaborate with marketing and technical teams to secure

Qualifications

• Excellent written and verbal communication skills.
• Proven experience in internal sales or customer-focused sales.
• Ability to influence at all levels.
• Strong time management and organisational skills.
• Experience with MS Office and CRM systems.
• Proactive approach to sales and customer service.

Responsibilities

• Generate and develop sales opportunities with new and existing customers.
• Contact customers via outbound calls, emails, and virtual meetings.
• Understand customer requirements and propose solutions.
• Explain product features and value-added services.
• Support promotional campaigns and lead generation with marketing.
• Maintain CRM data and update pipeline and activity.
• Negotiate and close sales while meeting targets.
• Collaborate with internal departments to ensure high service levels.

Skills

Communication skills

Internal sales

Influence at all levels

Time management

Customer relationships

MS Office / CRM

Tools

MS Office

CRM systems

Job description

If you want to join a leading distributor supplying specialist products and materials to a range of industries across the UK and beyond, we have an exciting opportunity for an Internal Sales Representative to join the team.

The company prides itself on a long-term commitment to delivering high-level technical support and understands that this is at the core of its success. Whether through sales, a proactive customer service experience or frontline technical representation, this is a great role for you.

Role Summary

To proactively generate and develop sales opportunities by engaging with new and existing customers, promoting the company's products and value-added services, and supporting the achievement of sales growth and customer retention objectives.

Key Deliverables & Responsibilities

• Research and qualify new leads, identify key stakeholders, and generates interest in the company's products and services.
• Communicates with customers and prospects through outbound calls, emails, virtual meetings, and follow-up activities.
• Understands customer requirements and identifies suitable sales opportunities and solutions.
• Explains and demonstrates product features, benefits, and value-added services to customers and prospects.
• Works closely with the marketing team to support promotional campaigns, direct mail activity, and lead generation initiatives.
• Acts as the first point of contact for customers, ensuring all technical and sales enquiries are managed within agreed company KPIs.
• Routes qualified opportunities to the appropriate Technical Sales Manager for further development and closure.
• Supports the preparation of major quotations, Requests for quotes, and bid submissions.
• Maintains and develops the CRM database, ensuring customer records, pipeline opportunities, and call activity are accurate and up to date.
• Keeps informed of product developments, market trends, competitor activity, and industry changes.
• Identifies opportunities to up sell and cross-sell products and services to existing customers.
• Negotiates and closes sales opportunities while achieving individual sales targets and contributing to overall business objectives.
• Develops and maintains strong customer relationships to encourage repeat business and long-term customer retention.
• Collaborates with internal departments to ensure customers receive a high level of service throughout the sales process.

Key Challenges (and KPI s)

• Achieving sales targets and business growth objectives while maintaining long-term customer relationships.
• Creating demand for the company's products and services in a highly competitive marketplace.
• Developing a comprehensive understanding of the product and service portfolio.
• Maintaining up-to-date knowledge of industry standards, specifications, regulations, and legislation that impact the business.
• Developing technical competence and product knowledge to effectively advise customers and support sales activity.
• Identifying new business opportunities and progresses sales from initial contact through to order placement and invoicing.
• Establishing credibility with customers and becomes recognised as a trusted and knowledgeable industry contact.
• Balancing customer expectations, sales objectives, and internal priorities to deliver successful outcomes.

Technical Skills and Qualifications required for the role

• Excellent written and verbal communication skills
• Proven experience within an internal sales, business development, or customer-focused sales environment
• Able to influence at all levels
• Able to manage multiple projects and performs well under pressure
• Builds rapport quickly and develops strong customer relationships
• Has strong organisational and time management skills
• Experience of working with MS Office applications and CRM s