Inbound Telesales Operative

Brook Street; Dartford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Full training

Career progression

Company pension

Holiday entitlement

Job summary

Brook Street is recruiting for a Telesales / Customer Enquiries Advisor in Dartford, Kent. The role involves handling inbound inquiries, qualifying leads and booking surveys, with a strong focus on customer service and conversion.

Basic salary is £30,000–£35,000 with uncapped OTE £70,000 and full-time hours Monday to Friday. As the first point of contact, you will engage with customers, gather information, and nurture enquiries through to completion, contributing to growth and customer

Qualifications

• Experience in telesales, customer service, lead generation or call handling.
• Professional telephone manner; confident and persuasive communicator.
• Strong written communication and attention to detail.

Responsibilities

• Handle inbound calls and online enquiries from prospective customers.
• Qualify leads including property type, location, urgency and access requirements.
• Book surveys and jobs onto the company system accurately.

Skills

Telesales

Customer service

Lead qualification

Call handling

Tools

CRM

Job management systems

Job description

Telesales / Customer Enquiries Advisor
Dartford, Kent £30,000 - £35,000 Basic Salary + Uncapped OTE £70,000 Full Time | Monday to Friday

Are you a confident communicator who enjoys helping customers and turning enquiries into opportunities?

We are recruiting on behalf of a rapidly expanding specialist services business in Dartford that is experiencing significant growth and investing heavily in its future. This is an exciting opportunity to join a successful and ambitious team where your contribution will directly impact business growth and your earning potential.

This role is ideal for someone with experience in telesales, customer service, lead qualification, or call handling who thrives in a fast-paced environment and enjoys building rapport with customers over the phone.

The Role

As the first point of contact for incoming enquiries, you will be speaking with customers who require the companies services. Many callers may be dealing with urgent or stressful situations, so a professional, empathetic and solution-focused approach is essential.

Your role will focus on qualifying enquiries, booking appointments and surveys, and supporting customers throughout their journey while helping maximise conversion opportunities.

Key Responsibilities

• Handling inbound calls and online enquiries from prospective customers
• Understanding customer requirements and gathering key information
• Qualifying leads including property type, location, urgency and access requirements
• Booking surveys and jobs onto the company system accurately
• Maintaining detailed records and updating customer information
• Following up quotations and tracking enquiries through to completion
• Escalating urgent or specialist enquiries to the appropriate teams
• Monitoring and reporting conversion activity
• Ensuring customer data is handled in line with GDPR requirements

What We are Looking For

• Previous experience in telesales, customer service, call handling or lead generation
• A confident and professional telephone manner
• Strong communication and relationship-building skills
• Excellent written communication and attention to detail
• Comfortable using CRM, booking or job management systems
• Organised, proactive and target-driven
• Able to remain calm and empathetic when dealing with sensitive situations

Desirable Experience

• Experience working with inbound sales enquiries
• Knowledge of property services, restoration, facilities management or similar
• Experience managing leads generated through online marketing or Google advertising

What's On Offer

Basic salary of £30,000 - £35,000

Realistic On-Target Earnings of £70,000

Full training and ongoing support

Genuine career progression opportunities within a growing organisation

Supportive and ambitious working environment

Company pension scheme

Holiday entitlement