Inbound Sales Pro – Uncapped Commission & Growth

ICE Drainage Ltd; Worcester Park Estate; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

£25,000 to £35,000 basic salary

Uncapped commission

Monthly sales and performance Incentiv

Paid annual leave

Company pension

Health and wellbeing programme

Employee assistance programme (EAP)

Free on-site parking

Company events

Full training and ongoing development

Real chances to progress within the co

A supportive team to work with

Job summary

ICE Drainage Ltd in Dartford, Kent, is seeking a permanent, full-time salesperson serving inbound enquiries. You will convert calls, emails and live chats into booked jobs, supporting homeowners and landlords with urgent and planned drainage work from an office-based team.

The role requires shift work including evenings and weekends, with uncapped commission and training. A supportive team environment and progression opportunities are offered within ICE Services Group.

Qualifications

• At least 3 years' experience in sales or customer service over the phone.
• Experience in drainage, plumbing or another trade service is a plus.
• Willingness to work shifts, including evenings and weekends.
• Good organisation and time management.
• The ability to work on your own and as part of a team.
• Good working knowledge of Microsoft Office.
• A proactive, results-focused attitude.
• Knowledge of BigChange (JobWatch) CRM would be useful, but is not essential.

Responsibilities

• Answer inbound calls, emails and live chats from new and existing customers.
• Explain our drainage services clearly and answer questions.
• Understand what each customer needs and book the right engineer or service.
• Build strong, long-term relationships with commercial clients.
• Work with the sales and marketing teams on ways to grow the business.
• Hit and beat your sales targets.
• Keep accurate records of every customer contact and sale in our CRM.
• Keep up to date with the industry and what our competitors are doing.

Skills

Phone sales experience

Customer service

Time management

Organisational skills

Tools

Microsoft Office

Job description

ICE Drainage Ltd in Dartford, Kent, is seeking a permanent, full-time salesperson serving inbound enquiries. You will convert calls, emails and live chats into booked jobs, supporting homeowners and landlords with urgent and planned drainage work from an office-based team.

The role requires shift work including evenings and weekends, with uncapped commission and training. A supportive team environment and progression opportunities are offered within ICE Services Group.