Inbound Sales Specialist – Emergency Restoration

ICE Services Group Ltd; Worcester Park Estate; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Health and wellbeing programme

Company pension

Free on-site parking

Company events

Full training and ongoing development

Real chances to progress within the公司

A supportive team to work with

Paid annual leave

Job summary

ICE Services Group Ltd is seeking an enthusiastic inbound sales specialist to convert calls, emails and chats into booked jobs, ensuring customers feel valued from the first contact. Based at our office in Dartford, you will cover a rota including evenings and weekends, building strong client relationships and collaborating with sales and marketing to grow the business.

Ideal candidates will have 3+ years in sales or customer service over the phone, be proficient with Microsoft Office, and

Qualifications

• At least 3 years' experience in sales or customer service over the phone.
• Experience in the specialist or commercial cleaning industry is a plus.
• Willingness to work shifts, including evenings and weekends.
• Good organisation and time management.
• The ability to work on your own and as part of a team.
• A proactive, results-focused attitude.

Responsibilities

• Answer inbound calls, emails and live chats from new and existing customers
• Explain our services clearly and answer questions
• Understand what each customer needs and offer the right solution
• Build strong, long-term relationships with clients
• Work with the sales and marketing teams on ways to grow the business
• Hit and beat your sales targets
• Keep accurate records of every customer contact and sale in our CRM
• Keep up to date with the industry and what our competitors are doing

Skills

Sales experience

Customer service

Phone-based work

Time management

Teamwork

Proactive / results-focused

Tools

Microsoft Office

Job description

ICE Services Group Ltd is seeking an enthusiastic inbound sales specialist to convert calls, emails and chats into booked jobs, ensuring customers feel valued from the first contact. Based at our office in Dartford, you will cover a rota including evenings and weekends, building strong client relationships and collaborating with sales and marketing to grow the business.

Ideal candidates will have 3+ years in sales or customer service over the phone, be proficient with Microsoft Office, and