Inbound Sales Advisor

ICE Drainage Ltd; Worcester Park Estate; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

£25,000 to £35,000 basic salary

Uncapped commission

Monthly sales and performance Incentiv

Paid annual leave

Company pension

Health and wellbeing programme

Employee assistance programme (EAP)

Free on-site parking

Company events

Full training and ongoing development

Real chances to progress within the co

A supportive team to work with

Job summary

ICE Drainage Ltd in Dartford, Kent, is seeking a permanent, full-time salesperson serving inbound enquiries. You will convert calls, emails and live chats into booked jobs, supporting homeowners and landlords with urgent and planned drainage work from an office-based team.

The role requires shift work including evenings and weekends, with uncapped commission and training. A supportive team environment and progression opportunities are offered within ICE Services Group.

Qualifications

• At least 3 years' experience in sales or customer service over the phone.
• Experience in drainage, plumbing or another trade service is a plus.
• Willingness to work shifts, including evenings and weekends.
• Good organisation and time management.
• The ability to work on your own and as part of a team.
• Good working knowledge of Microsoft Office.
• A proactive, results-focused attitude.
• Knowledge of BigChange (JobWatch) CRM would be useful, but is not essential.

Responsibilities

• Answer inbound calls, emails and live chats from new and existing customers.
• Explain our drainage services clearly and answer questions.
• Understand what each customer needs and book the right engineer or service.
• Build strong, long-term relationships with commercial clients.
• Work with the sales and marketing teams on ways to grow the business.
• Hit and beat your sales targets.
• Keep accurate records of every customer contact and sale in our CRM.
• Keep up to date with the industry and what our competitors are doing.

Skills

Phone sales experience

Customer service

Time management

Organisational skills

Tools

Microsoft Office

Job description

Salary £25,000 to £35,000 a year, depending on experience

Commission Uncapped, based on hitting sales targets, plus monthly sales and performance incentives

Location Dartford, Kent DA2 6QD (office-based, in person)

Contract Permanent, full-time

Hours Shift rota, including some evenings and weekends

ICE Drainage provides specialist drainage services across the UK for industrial, commercial and domestic clients. We are part of ICE Services Group, with our head office in Kent.

• Drain unblocking, testing and maintenance
• Septic tank servicing and treatment plant installation
• Tanker services, including grease trap emptying

We are known for fast emergency response. When a drain blocks or floods, people need help quickly, so the first voice they hear matters.

The role

You will handle every inbound sales enquiry that comes into ICE Drainage. You will turn calls, emails and live chats into booked jobs, and make sure each customer feels looked after from the first minute.

You will speak to homeowners dealing with an urgent problem, as well as landlords, facilities managers and businesses booking planned work.

Because we respond to emergencies, the sales team works a rota that covers evenings and weekends.

You’re in good company. We’ve worked withthe following commercial clients… View all

Why choose us?

• Cater to a wide variety of drainage situations
• Cater to commercial and domestic clients
• Free survey provided prior to quotation
• Emergency response team
• Offer a bespoke service designed to suit all your needs
• All technicians hold professional health and safety qualifications

What you will do

• Answer inbound calls, emails and live chats from new and existing customers
• Explain our drainage services clearly and answer questions
• Understand what each customer needs and book the right engineer or service
• Build strong, long-term relationships with commercial clients
• Work with the sales and marketing teams on ways to grow the business
• Hit and beat your sales targets
• Keep accurate records of every customer contact and sale in our CRM
• Keep up to date with the industry and what our competitors are doing

What you will need

• At least 3 years' experience in sales or customer service over the phone
• Experience in drainage, plumbing or another trade service is a plus
• Willingness to work shifts, including evenings and weekends
• Good organisation and time management
• The ability to work on your own and as part of a team
• Good working knowledge of Microsoft Office
• A proactive, results-focused attitude
• Knowledge of BigChange (JobWatch) CRM would be useful, but is not essential

What we offer

• £25,000 to £35,000 basic salary, depending on experience
• Uncapped commission
• Monthly sales and performance incentives
• Paid annual leave
• Company pension
• Health and wellbeing programme
• Employee assistance programme (EAP)
• Free on-site parking
• Company events
• Full training and ongoing development
• Real chances to progress within the company
• A supportive team to work with

Our drainage, septic tank, and sewageservices are available to industrial, commercial & domestic customers

We cater to a range of working environments and can work out of hours to minimise disruption to your workforce, customers, tenants or family.

HeadOffice
RegusHouse, AdmiralsPark, VictoryWay,
Dartford, Kent DA26QD

NorthEnglandOffice
FirstFloor, SwanBuildings, 20SwanStreet,
ManchesterM45JW

SouthWestOffice
HenleazeBusinessCentre, 13HarburyRoad,
Henleaze, BristolBS94PN

ScotlandOffice
ThirdFloor, 3HillStreet, NewTown,
EdinburghEH23JP

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