ERP Order Specialist: Precise Processing & Customer Care

Recruitment Solutions (NW) Ltd; Rochdale; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Benefits available on request

Job summary

Recruitment Solutions (NW) Ltd is seeking an experienced Sales Order Processor to join a well-established team in Rochdale. You will process orders accurately using the ERP system, track deliveries, manage amendments, and respond to customer queries by phone and email.

The role also involves handling price adjustments, maintaining price lists, resolving complaints, and generating credit notes while ensuring master data remains up-to-date.

Qualifications

• Previous experience in sales order processing or sales administration.
• Experience using an ERP system.
• Strong attention to detail and a high level of accuracy.
• Good organisational skills and the ability to manage multiple tasks.
• Confident communication skills, both over the phone and via email.
• Customer-focused approach with strong problem-solving skills.
• Ability to work to deadlines in a busy environment.
• Good IT skills and confidence working with internal systems and data.

Responsibilities

• Process all incoming customer orders accurately using the ERP system.
• Track delivery dates and process delivery notes.
• Manage order amendments, cancellations and rebookings.
• Support customers via telephone and email, responding to queries and resolving issues.
• Process monthly and quarterly price adjustments.
• Maintain accurate and up-to-date price lists.
• Handle customer complaints and ensure they are resolved.
• Create and process credit notes.
• Maintain accurate customer and product master data.
• Support the wider sales administration function.

Skills

ERP experience

Attention to detail

Organisational skills

Communication skills

Customer service mindset

Multitasking

Data accuracy

Tools

ERP system

Job description

Recruitment Solutions (NW) Ltd is seeking an experienced Sales Order Processor to join a well-established team in Rochdale. You will process orders accurately using the ERP system, track deliveries, manage amendments, and respond to customer queries by phone and email.

The role also involves handling price adjustments, maintaining price lists, resolving complaints, and generating credit notes while ensuring master data remains up-to-date.