Sales Order Processor

Linkster Recruitment; East Midlands; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Starting salary £28,000 per annum

10% performance-related bonus

Permanent, full-time employment with 5

Flexible start and finish times

Job summary

A building materials company is seeking a Sales Order Processor to handle customer enquiries, take orders, and support the sales team. You will develop strong product knowledge, process quotations, and pursue opportunities to grow order volumes in a busy, team-focused environment.

The role is full-time, based at Burton Gateway with standard Monday–Friday hours and local travel requirements if necessary. A proactive, commercially minded approach and excellent communication are essential to

Qualifications

• Experience in customer service or order processing is desirable.
• Previous fast-paced, customer-focused role preferred.
• Strong communication, organisation and attention to detail.
• A proactive, commercially aware approach and confidence in spotting sales opportunities.
• Comfortable using ERP, CRM and general office systems.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Answer calls and enter/process orders efficiently.
• Process sales orders accurately to deliver high-quality service.
• Collaborate with sales to grow business with new and existing customers.
• Prepare quotations, follow up opportunities, and convert enquiries into orders.
• Identify upselling opportunities to increase product specifications and volumes.
• Make outbound calls to identify sales opportunities.
• Maintain knowledge of product range and act as brand ambassador.
• Keep ERP/CRM data accurate and suggest process improvements.
• Coordinate with internal teams to ensure on-time order delivery and service excellence.

Skills

Customer service

Sales order processing

Communication

Attention to detail

Proactive selling

Teamwork

Tools

ERP

CRM

Job description

We are recruiting on behalf of an established client in the building materials sector for a Sales Order Processor based at Burton Gateway. Due to the location of the site, applicants will need their own transport unless they live locally.

Position Overview:

We are looking for a commercially minded, proactive and driven individual with a positive approach. As the main point of contact for customers throughout the order process, you will deliver excellent service through clear communication, a professional telephone manner and the ability to remain calm under pressure. You will thrive in a fast-paced environment, work confidently both independently and as part of a team, and contribute to a strong “one team” culture.

Working Environment:

• Full-time, permanent position: 40 hours per week, Monday to Friday
• Flexible start and finish times
• Office-based at Burton Gateway

Key Responsibilities Sales Order Processor:

• Respond to customer enquiries promptly, professionally and accurately
• Manage incoming calls while entering and processing orders efficiently
• Process sales orders accurately to deliver a high-quality customer experience
• Work closely with the sales team to develop business with new and existing customers
• Prepare quotations, follow up opportunities and convert enquiries into orders
• Identify suitable upselling opportunities to increase product specifications and order volumes
• Proactively identify sales opportunities and make outbound customer calls
• Develop strong knowledge of the product range and represent the business professionally as a brand ambassador
• Maintain accurate information across ERP and CRM systems and identify opportunities to improve processes
• Collaborate with internal teams to ensure orders are delivered smoothly and customers receive excellent service

Key Skills and Experience Required Sales Order Processor:

• Experience in customer service, sales order processing or operational administration is desirable
• Previous experience in a similar fast-paced, customer-focused role is preferred
• Strong communication, organisation and attention to detail
• A proactive, commercially aware approach and confidence in identifying sales opportunities
• Comfortable using ERP, CRM and general office systems
• A commitment to professional development and continuous improvement

Benefits Sales Order Processor:

• Starting salary of £28,000 per annum
• 10% performance-related bonus
• Permanent, full-time employment with regular weekday hours
• Flexible start and finish times