Sales Administrator

First Base; Gloucester; On-site; GBP 29,000 - 32,000; Full time

Job summary

First Base in Stonehouse, Gloucestershire, is seeking a Sales Administrator to support day-to-day sales operations and customer enquiries. The role involves handling telephone and email queries, processing orders, and maintaining accurate records across customers, products, sales and suppliers.

The successful candidate will liaise with warehouse and logistics, assist Accounts with invoicing, and ensure deliveries align with ISO 9001 standards.

Qualifications

• Experience in sales administration or office administration with strong customer service skills.
• Excellent written and verbal communication with high accuracy in data entry.
• Strong organisational abilities and ability to manage multiple priorities.

Responsibilities

• Handle customer enquiries by telephone and email with product and pricing information.
• Process sales enquiries, quotations, orders and acknowledgements accurately.
• Maintain customer, product, sales and supplier records.
• Place and monitor purchase orders with suppliers.
• Monitor orders, stock, back orders and deliveries to completion.
• Coordinate with warehouse, carriers and logistics to ensure on-time deliveries.
• Administer returns, complaints, credits and resolutions.
• Support Accounts with invoicing and documentation.
• Comply with ISO 9001 Quality Management System and record-keeping.

Skills

Customer service

Data entry

Organisational skills

Attention to detail

Telephone manners

Independent worker

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Sales Administrator - 7049

Location: Stonehouse, Gloucestershire
Hours: Monday to Friday, 8:30am 5:00pm
Salary: £29,000 £32,000 per annum, depending on experience
Employment Status: Permanent

Key Responsibilities of a Sales Administrator

• Handle customer enquiries by telephone and email, providing accurate information on products, pricing, availability and delivery.
• Process sales enquiries, quotations, customer orders and order acknowledgements accurately and efficiently.
• Maintain accurate customer, product, sales and supplier records.
• Place and monitor purchase orders, liaising with suppliers regarding pricing, availability and delivery dates.
• Monitor customer orders, stock availability, back orders and deliveries through to completion.
• Liaise with warehouse, carriers and logistics providers to ensure deliveries are completed on time.
• Administer customer returns, complaints, defective goods, replacements, credits and agreed resolutions.
• Support Accounts with customer queries, invoicing, credit information and relevant documentation.
• Follow the company's ISO 9001 Quality Management System and maintain accurate, traceable records.
• Work closely with Sales, Accounts, Warehouse and Management to support efficient day-to-day operations.

Key Skills of a Sales Administrator

• Previous experience in sales administration, customer service or office administration, with excellent customer service skills and a professional telephone manner.
• Strong written and verbal communication skills, with excellent attention to detail and accurate data entry.
• Good organisational skills with the ability to manage multiple priorities.
• Good Microsoft Office and computerised business system skills.
• Ability to work independently and effectively as part of a small team.
• Proactive, reliable, flexible and professional approach, with the ability to remain calm under pressure and take responsibility.

Essential Criteria of a Sales Administrator

• Previous experience dealing professionally with customers and using computerised business systems.
• Experience handling multiple tasks and priorities while maintaining accurate records.
• Strong attention to detail and accuracy.
• Good written, verbal and telephone communication skills.
• Good organisational and prioritisation skills.
• Ability to work independently and as part of a team.

Desirable Experience

• Distribution or wholesale environment.
• Importing and exporting or drop-shipping.
• ERP or CRM systems.
• Supplier liaison and purchasing.
• Logistics and delivery administration.
• Product returns and complaints.
• ISO 9001 Quality Management Systems.