Sales Ops & Customer Experience Specialist

TRP Recruitment ltd; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

TRP Recruitment ltd is supporting a leading fashion brand in Greater London to hire a detail-oriented, organised professional. The role focuses on managing orders, maintaining customer data, and supporting seamless operations on site.

You will excel at using Excel to produce and manage orderbooks, enter pricing and part numbers, collaborate with Sales, Logistics and Operations, review orders before shipping, build strong internal and external relationships, and monitor KPIs while pursuing

Qualifications

• 1-2 years of general office experience.
• Proficient in Microsoft Office, especially Excel; STYLEman experience is a plus.
• Excellent communication, organisational skills, and a passion for delivering great customer service.
• Highly detail-oriented with strong verbal and written communication abilities.

Responsibilities

• Produce and manage orderbooks to meet customer requirements and targets.
• Enter and maintain customer data including orders, pricing, part numbers, and VAS.
• Collaborate with Sales, Logistics, and Operations to resolve issues and ensure smooth order processing.
• Analyse orderbooks and communicate risks or delays to customers and sales teams.
• Review orders prior to shipping to ensure accuracy and spec compliance.
• Build and maintain relationships with internal and external customers regarding pricing, credits, invoices, terms.
• Monitor KPIs, attend training, and support special projects as required.

Skills

Excel

Customer service

Organisational skills

Communication

Tools

STYLEman

Job description

TRP Recruitment ltd is supporting a leading fashion brand in Greater London to hire a detail-oriented, organised professional. The role focuses on managing orders, maintaining customer data, and supporting seamless operations on site.

You will excel at using Excel to produce and manage orderbooks, enter pricing and part numbers, collaborate with Sales, Logistics and Operations, review orders before shipping, build strong internal and external relationships, and monitor KPIs while pursuing