Operation Assistant - Fashion Brand

TRP Recruitment ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fashion supplier in Greater London is seeking a proactive Customer Service & Operations Representative to enhance their administrative team. This full-time, in-office position requires strong communication and Excel skills, as well as a genuine interest in fashion. Responsibilities include delivering exceptional customer service, stock management, and providing administrative support. Ideal candidates should thrive in fast-paced environments and have excellent organisational abilities. The role offers flexibility, including early close on Fridays.

Qualifications

• Strong written and verbal communication skills are essential.
• Must be highly organised, proactive, and numerate.
• Confident IT user with strong Excel skills needed.

Responsibilities

• Deliver a high standard of customer service across all channels.
• Process stock orders using the in-house system.
• Replenish stock weekly using Excel-based sheets.
• Import weekly sales data into internal systems.

Skills

Strong written and verbal communication skills

Highly organised

Proactive

Strong Excel skills

Ability to work to tight deadlines

Interest in fashion

Dynamic and team-oriented

Job description

Talent Acquisition Executive - Fashion Design, Production, Technical, Retail and Head Office at TRP Recruitment ltd

Our client is a trend-led high street womenswear fashion supplier, established in 2005. As the business continues to grow, they are expanding their administrative team and are looking for a proactive and organised Customer Service & Operations Representative with a strong interest in fashion to support our retail and operational functions.

This is a varied, hands‑on role combining customer service, operations, and administrative support. You will work closely with the Head of Retail and wider team to ensure smooth day‑to‑day operations, accurate stock management, and excellent customer service.

This role is 5 days a week in the office with flexi hours and early close Fridays.

Responsibilities

• Deliver a high standard of customer service across all channels
• Process stock orders using the in‑house system
• Replenish stock weekly using Excel‑based stock intake sheets
• Import weekly sales data into internal systems
• Manage stock transfers between locations
• Upload and manage new‑in styles on the website
• Process customer returns accurately and efficiently
• Provide general administrative support to the Head of Retail

Qualifications

• Strong written and verbal communication skills
• Highly organised, proactive, and numerate
• Confident IT user with strong Excel skills
• Ability to work to tight deadlines in a fast‑paced environment
• A genuine interest in fashion
• Dynamic, enthusiastic, and team‑oriented

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Administrative and Customer Service
• Retail Apparel and Fashion

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