Sales Operations & Customer Service Executive

TRP Recruitment ltd; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

TRP Recruitment ltd is supporting a leading fashion brand in Greater London to hire a detail-oriented, organised professional. The role focuses on managing orders, maintaining customer data, and supporting seamless operations on site.

You will excel at using Excel to produce and manage orderbooks, enter pricing and part numbers, collaborate with Sales, Logistics and Operations, review orders before shipping, build strong internal and external relationships, and monitor KPIs while pursuing

Qualifications

• 1-2 years of general office experience.
• Proficient in Microsoft Office, especially Excel; STYLEman experience is a plus.
• Excellent communication, organisational skills, and a passion for delivering great customer service.
• Highly detail-oriented with strong verbal and written communication abilities.

Responsibilities

• Produce and manage orderbooks to meet customer requirements and targets.
• Enter and maintain customer data including orders, pricing, part numbers, and VAS.
• Collaborate with Sales, Logistics, and Operations to resolve issues and ensure smooth order processing.
• Analyse orderbooks and communicate risks or delays to customers and sales teams.
• Review orders prior to shipping to ensure accuracy and spec compliance.
• Build and maintain relationships with internal and external customers regarding pricing, credits, invoices, terms.
• Monitor KPIs, attend training, and support special projects as required.

Skills

Excel

Customer service

Organisational skills

Communication

Tools

STYLEman

Job description

Join a leading fashion brand! We're looking for a detail-oriented, organised professional with strong Excel skills to manage orders, maintain customer data, and support seamless operations. If you're passionate about customer service and operational excellence, we want to hear from you!

Roles and Responsibilities:

• Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS, while keeping your manager informed of any challenges.
• Collaborate with Sales, Logistics, and Operations to resolve customer issues, address product concerns, and ensure smooth end-to-end order processing.
• Analyse orderbooks, communicate risks or delays to customers and sales teams, and support order allocation with the warehouse for timely shipment.
• Review orders prior to shipping to ensure they meet customer specifications and maintain high accuracy standards.
• Build and maintain strong relationships with internal and external customers, assisting with pricing, credits, invoices, terms, and process improvements.
• Monitor key performance metrics, attend training and development courses, and support special projects as required.

Person Specifications:

• 1-2 years of general office experience.
• Proficient in Microsoft Office (especially Excel); STYLEman experience is a plus.
• Excellent communication, organisational skills, and a passion for delivering great customer service.
• Highly detail-oriented with strong verbal and written communication abilities.