Leisure Sales Manager

Flow Sports Personnel Ltd; Farnham; On-site; GBP 38,000 - 52,000; Full time

Job summary

Flow Sports Personnel Ltd in Farnham, Surrey, seeks a Membership Manager to lead a dynamic team and grow membership at the site. You will manage KPIs, monitor performance, and coach staff to deliver excellent customer service and high conversion rates.

The role requires strong communication with both customers and internal teams and a focus on compliance and process excellence. You will empower your team to become subject matter experts across facilities and services, ensuring everyone’s a

Qualifications

• Experience in membership management or sales leadership.
• Strong communication with internal and external stakeholders.
• Proven ability to motivate a sales team to achieve targets.

Responsibilities

• Lead a busy membership team to drive growth and member conversion.
• Set KPIs, monitor performance and support the team to meet targets.
• Hold regular meetings to review progress and provide coaching.
• Ensure administration and systems stay up to date and compliant.

Skills

Team Leadership

KPIs & targets

Membership management

Sales motivation

Customer service

Communication skills

Tools

CRM systems

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their leading site, based in Farnham, Surrey.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone's a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success