Sales Manager (Trade Success)

卡条; London; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to drive trade success. This pivotal role involves managing relationships with travel agents, leading a dedicated team, and executing strategic initiatives to enhance brand reputation. The ideal candidate will possess a strong sales background, exceptional communication skills, and a passion for delivering excellence. Join a forward-thinking company that values innovation and inclusivity, and play a key role in shaping the future of travel for the over-50 market. If you're ready to make a significant impact in a collaborative environment, this is the opportunity for you.

Benefits

25 days holiday + bank holidays

Matched pension scheme up to 10%

Performance-related bonus up to 5%

Life assurance

Wellbeing programme

Colleague discounts

Retail, travel, and entertainment discounts

Enhanced maternity and paternity leave

Income protection

Access to learning platform

Qualifications

• 5+ years in trade sales or account management roles.
• Strong communication and relationship-building skills.
• Sales-driven with a strategic mindset.

Responsibilities

• Manage relationships with travel agent partners and enhance brand reputation.
• Lead a team of Training & Development Executives.
• Analyze account performance and implement action plans.

Skills

Account Management

Sales Leadership

Strategic Thinking

Communication Skills

Relationship Building

Commercial Awareness

Education

Experience in Trade Sales

Background in Travel Industry

People Leadership Experience

Job description

Sales Manager (Trade Success)

Salary £40,000 to £56,000 (dependent on experience)

Hybrid - London / Folkestone - Travel for this role will be required

We are seeking an exceptional Sales Manager (Trade Success) to join our team and help deliver our ambitious travel agency strategy. You are an industry-leading sales professional with strong relationship-building skills and a relentless drive to achieve sales goals by supporting our travel agent partners. You will motivate and challenge your team and internal partners to ensure Titan Travel is the best in class. Your focus is on flawless service and making Titan Travel the first choice for our travel agent partners. You are committed to excellence, continuous improvement, and living our values: Make it happen, Do the right thing, Customer first, Excellence every day, and Our people make us special.

The Sales Manager (Trade Success) is a key role within the trade sales channel. You will be a primary contact for our travel agent partners, working closely with marketing, contact center, and operations to create processes that enhance Titan Travel's reputation and industry-leading trade NPS score. You will lead a team of three Training & Development Executives responsible for educating and motivating our partners to sell Titan Travel. The team will also manage account performance and drive KPIs such as online usage, product mix, and ASP.

Role Responsibilities

Account Management – Excellence Every day

• Act as an ambassador for Titan Travel, demonstrating high product and sector knowledge to elevate the brand.
• Create and implement the field team strategy, providing tools and support for success, focusing on strategic accounts.
• Manage trade inbox and identify training needs and process improvements.
• Collaborate with the trade contact center to ensure timely responses to inquiries.
• Work with operations to review cases and communicate effectively with partners.
• Identify and plan trade partner training needs.
• Manage relationships with key training partners like Tipto, ATAS, and Travel Gossip to support our roadshow strategy.
• Promote participation in Titan Rewards to increase upselling and focus on business priorities.
• Develop training plans with Strategic & Business Development Sales Managers.
• Assist in hosting customer educational trips with the Director of Trade Engagement.
• Maximize engagement with TITANium and trade communication sign-ups.

Strategic Planning – Make It Happen

• Hold regular meetings with internal stakeholders to ensure smooth business operations.
• Set targets and timelines for process improvements, managing a quarterly development plan.
• Analyze account activity and performance regularly, identifying opportunities and implementing action plans.
• Develop trade campaign engagement plans, including incentives.
• Monitor competitor activity to keep Titan Travel ahead in the sector.

Flawless Execution – Do the Right Thing / Customer First

• Deliver on promises and be a trusted partner to your accounts.
• Implement, track, and assess sales and marketing activities for ROI.
• Own issues and resolve them promptly.
• Manage workload effectively to maximize account engagement and administrative tasks.

Team Leadership – Our People Make Us Special

• Lead the field team of three Training & Development Executives.
• Collaborate with the wider sales team to achieve revenue goals.
• Ensure the trade sales team is well-supported with necessary tools and resources.

The Ideal Candidate

• 5+ years in trade sales or account management roles
• Experience in people leadership
• Background in sales and travel industry roles
• Travel agency experience is a plus
• Strategic thinking skills
• Strong communication and relationship-building skills
• Sales-driven and commercially aware
• Ability to identify and capitalize on commercial opportunities
• Stakeholder partnership and challenge skills
• Innovative and improvement-oriented mindset
• Engaging and inspiring presence, influencing at all levels
• Cost management skills and experience managing budgets

Package Description

Our colleagues deliver exceptional experiences, and we offer a comprehensive benefits package including:

• 25 days holiday + bank holidays
• Option to purchase up to 5 additional days
• Matched pension scheme up to 10%
• Performance-related bonus up to 5%
• Life assurance
• Wellbeing programme
• Colleague discounts including family cruise and holiday discounts
• Retail, travel, and entertainment discounts
• Enhanced maternity, paternity, and grandparents leave
• Income protection
• Access to Saga Academy learning platform

About the Company

With over 70 years, we are the UK's specialist provider for those over 50, offering cruises, holidays, insurance, and more. Recognized for high-quality service and trusted brand, we aim to be the most trusted brand for older people in the UK. We foster an inclusive culture, championing age inclusivity and diversity, and are proud award winners and signatories of the Age-Friendly Employer Pledge. Our recruitment process is inclusive and accessible.

Your application will be considered fairly, with personal updates provided throughout the process. For more about our DEI policies and opportunities, visit our careers page.

Saga does not accept unsolicited agency CVs unless engaged directly by our Talent Acquisition Team. Please do not forward CVs or expect fees for unsolicited submissions.