Sales Manager (Trade Success)

Saga Plc; Folkestone, London; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

An established industry player seeks a dynamic Sales Manager to drive success in trade sales. In this pivotal role, you'll lead a team, manage strategic accounts, and enhance processes to ensure exceptional service for travel agent partners. If you have a proven track record in sales and a passion for the travel industry, this is your chance to thrive in a supportive and innovative environment. Join a company recognized for its commitment to excellence and inclusivity, where your contributions will make a significant impact on the travel experience for clients over 50.

Benefits

25 days holiday + bank holidays

Matched pension scheme (up to 10%)

Performance-related annual bonus (up to 5%)

Life assurance on joining

Wellbeing programme

Colleague discounts

Enhanced maternity and paternity leave

Grandparents leave

Income protection

Access to Saga Academy learning platform

Qualifications

• 5+ years in trade sales or account management roles.
• Experience in people leadership and strategic thinking.

Responsibilities

• Act as an ambassador for Titan Travel, managing strategic accounts.
• Lead a team of Training & Development Executives.

Skills

Trade Sales

Account Management

People Leadership

Strategic Thinking

Communication Skills

Cost Management

Job description

Sales Manager (Trade Success)

Salary £40,000 to £56,000 (dependent on experience)

Hybrid - London / Folkestone -- Travel for this role will be required

We are searching for an exceptional Sales Manager (Trade Success) to join our team to help us deliver our redefined and ambitious travel agency strategy. You are an industry-leading sales professional with relationship-building superpowers and a relentless hunger to achieve sales goals by supporting our travel agent partners. Your role involves motivating and challenging your team and internal business partners to ensure Titan Travel is the best in class, providing flawless service to our travel agent partners. You thrive under pressure and think creatively to maximize ROI, ensuring Titan Travel remains the first choice for our partners. You are committed to excellence, continuous improvement, and living our values: Make it happen, Do the right thing, Customer first, Excellence every day, and Our people make us special.

Role Overview

The Sales Manager (Trade Success) is a key role within the trade sales channel, serving as a primary contact for our travel agent partners. Working closely with marketing, contact center, and operations, your solution-focused mindset will develop processes that enhance Titan Travel’s reputation, aiming for industry-leading trade NPS scores. You will lead a team of three Training & Development Executives responsible for educating and motivating our partners to sell Titan Travel effectively. The team will also manage account performance and drive key KPIs like online usage, product mix, and ASP.

Package & Benefits

Our colleagues deliver exceptional experiences daily, and we reward them accordingly. Benefits include:

• 25 days holiday + bank holidays
• Option to purchase up to 5 additional days
• Matched pension scheme (up to 10%)
• Performance-related annual bonus (up to 5%)
• Life assurance on joining
• Wellbeing programme
• Colleague discounts, including family discounts on cruises and holidays
• Range of retail, travel, and entertainment discounts
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy learning platform

Main Responsibilities

1. Account Management: Act as an ambassador for Titan Travel, ensuring high product/sector knowledge and managing strategic accounts effectively.
2. Team Strategy: Create and own the field team strategy, providing tools and support for success.
3. Process Improvement: Manage trade inquiries, identify training needs, and collaborate with teams to enhance processes.
4. Training & Development: Develop training plans and manage relationships with key partners like Tipto, ATAS, & Travel Gossip.
5. Engagement & Campaigns: Drive participation in Titan Rewards, develop trade campaigns, and monitor competitor activity.
6. Execution & Relationship Management: Deliver on promises, track ROI, and build trust with accounts.
7. Leadership: Lead and support the field team of three Training & Development Executives, ensuring they are equipped to meet targets.

Candidate Profile

Ideal candidates will have:

• 5+ years in trade sales or account management roles
• Experience in people leadership
• Travel industry or travel agency experience (advantage)
• Strategic thinking and excellent communication skills
• Sales-driven, commercially savvy, and innovative
• Ability to partner with stakeholders and identify opportunities
• Cost management skills

About Us

We are the UK's leading provider for those over 50, offering cruises, holidays, insurance, and more. Recognized for our high standards and inclusive culture, we are committed to making a difference and being the most trusted brand for older people in the UK. We promote diversity, inclusion, and age friendliness, and have been ranked among the best employers in the UK.

Application Details

For more information and to apply, please contact Kirsty Harris-Tuckey at Saga Plc via the provided email or phone number.