Sales Manager - Call Centre

i2i Recruitment; Leckhampton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Career progression potential

Collaborative environment

Performance incentives

Continuous improvement focus

Job summary

i2i Recruitment in the United Kingdom is seeking a Sales Manager to lead and develop a high‑performing B2B sales team within our established operations.

You will monitor KPIs, coach and motivate staff, manage CRM practices, and provide data‑driven insights to support growth and profitability.

This leadership role offers the chance to shape strategy, collaborate across departments and contribute to continuous improvement.

Qualifications

• Minimum two years' sales management experience in a B2B environment.
• Proven track record of achieving and exceeding sales targets.
• Strong commercial acumen with focus on profitable growth.

Responsibilities

• Lead, motivate and develop the sales team to meet targets.
• Monitor and manage KPIs, focusing on sales and activity metrics.
• Analyse sales data and management information to identify trends and opportunities.
• Support new business development and account growth.
• Maintain effective CRM practices and pipeline management.
• Provide coaching, mentoring and performance feedback to team members.
• Identify and implement process improvements to enhance productivity.
• Assist in sales forecasting, budgeting and commercial decision‑making.

Skills

People management

Sales management

B2B sales

CRM systems

Excel

Data analysis

Communication

Tools

CRM software

Job description

WHAT'S IN IT FOR YOU?

• Leadership opportunity within an established sales team
• Chance to develop and implement innovative strategies
• Supportive environment focused on continuous improvement
• Opportunity to influence business growth and profitability
• Work with a committed management team

MUST HAVE'S

• At least two years' sales management experience in B2B environment
• Proven track record of achieving and exceeding sales targets
• Strong commercial acumen with focus on profitable growth
• Excellent people management skills
• Good IT literacy, especially in Microsoft Excel and CRM systems
• Strong analytical skills and data-driven decision-making ability
• Effective communicator with strong written and verbal skills

NICE TO HAVE'S

• Experience in managing sales KPIs and reporting
• Knowledge of financial principles, including P&L and balance sheet interpretation
• Familiarity with strategic process improvement techniques
• Previous experience in the same or similar industryls
• Ability to work collaboratively across teams

SO, WHAT WILL YOU BE DOING?

• Lead, motivate and develop the sales team to meet targets
• Monitor and manage KPIs, focusing on sales and activity metrics
• Analyse sales data and management information to identify trends and opportunities
• Support new business development and account growth
• Maintain effective CRM practices and pipeline management
• Provide coaching, mentoring and performance feedback to team members
• Identify and implement process improvements to enhance productivity
• Assist in sales forecasting, budgeting and commercial decision-making

HELPFUL EXTRAS

• Supportive team environment
• Potential for career progression
• Opportunities to contribute ideas and influence change
• Collaborative working across departments

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful