Sales Manager

Ignite Talent Group; Manchester; On-site; GBP 36,000 - 44,000; Full time

Job summary

Ignite Talent Group is seeking an operational Team Lead in Manchester to manage a team of inbound and outbound agents. You will mentor staff, drive performance, and ensure targets and SLA/KPIs are met.

You will coach and develop your team, analyse performance metrics, and plan weekly and monthly activity. The role requires strong communication, Salesforce proficiency, and a proactive problem-solving approach.

Qualifications

• 3+ years in a management role leading a sales team to targets.
• Experience with Salesforce and contact/campaign management.
• Ability to analyse MI and translate insights into action.

Responsibilities

• Lead your team to understand and hit targets, SLA and KPI goals.
• Plan and communicate weekly/monthly work based on data and issues.
• Coach, run 1:1s and performance reviews with agents.
• Deliver documentation to support continuous improvement.
• Ensure compliance and accurate, clear paperwork for senior management.
• Stay updated with campaign changes and company updates.

Skills

Sales leadership

Salesforce

Analytics

Communication & coaching

Problem-solving

Inbound/Outbound telephony

Tools

Telephony/Dialer systems

Job description

(Mon-Friday, 1 half day Sat per month 10am-2pm)

Up to £40,000 basic plus uncapped commission.

Purpose

As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success!

Day-to-day responsibilities include but are not limited to the below:

• Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and documentation, coaching and mentoring
• Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

Key Requirements:

• Must have at least 3 years experience in a management position leading a sales team to targets
• Competent user of salesforce
• Uses statistical analysis to implement long-term and short-term fixes
• Set a constant example in terms of behaviour and setting standards
• Always consistent and professional
• Manages and assists in performance improvements
• Analytical and problem-solving skills – have the ability to interpret MI and deliver Action Plans
• Good understanding of Inbound and Outbound telephony/dialler systems
• Excellent communication skills – effective coaching skills; the ability to build relationships & can motivate staff
• The proactive and decisive approach to problem-solving