Sales Manager

Hupsoo; Ormskirk; On-site; GBP 45,000 - 60,000; Full time

Job summary

Hupsoo Ltd is seeking an experienced Sales Manager to lead our telephone sales operation from the Ormskirk office. You will coach a high-performing team and drive revenue growth through data-driven decision making.

Work closely with the Sales & Experience Director to set targets, monitor metrics and implement change initiatives that improve conversion, productivity and customer satisfaction. The role demands resilience, strong leadership and the ability to influence stakeholders at all levels.

Qualifications

• Significant experience in a sales management role.
• Strong telephone sales background with proven growth.
• Exceptional leadership, coaching and people development skills.
• Experience leading organisational change and embedding new processes.
• Excellent analytical skills and the ability to translate data into meaningful actions.
• Experience managing performance, improving productivity and increasing conversion rates.
• Strong commercial awareness and a detailed understanding of sales metrics and reporting.
• Experience with CRM systems and telephony platforms.

Responsibilities

• Lead and develop a high-performing telephone sales team.
• Own sales performance metrics: conversion, productivity, revenue and customer satisfaction Scores.
• Embed a culture of accountability, continuous improvement and exceptional customer service.
• Challenge processes that hinder performance or customer experience.
• Coach and develop individuals and teams through regular feedback.
• Analyze sales data to identify opportunities to improve performance.
• Drive change initiatives across the department and adopt new processes and tech.
• Collaborate with marketing to improve lead quality, conversion and ROI.
• Ensure enquiries, quotations, call-backs and interactions are managed effectively.
• Produce accurate reporting and performance analysis for senior stakeholders.
• Champion company values and align with the wider business strategy.

Skills

Leadership

Telephone sales

Coaching

Data analysis

Change management

Commercial awareness

Communication

Decision-making

Influence

Tools

CRM systems

Telephony platforms

Job description

Job Description: Sales Manager

Salary: package OTE £50k

Department: Sales

Reports to: Sales & Experience Director

Location type: Office Based, Ormskirk, Lancashire

Employment type: Full-time

Overview

Our client is seeking an experienced, commercially astute and highly driven Sales Manager to lead our sales operation. This role will suit an accomplished sales leader with a strong telephone sales background, exceptional coaching ability and proven experience of leading high-performing teams through periods of change and growth.

The Role

As Sales Manager, you will be responsible for delivering outstanding commercial performance while creating a culture of accountability, engagement and continuous improvement. Working closely with the Sales & Experience Director and the wider senior leadership team, you will use data, insight and experience to drive conversion, maximise revenue and enhance customer experience.

Key areas of responsibility

• Lead, inspire and develop a high-performing telephone sales team.
• Take ownership of all sales performance metrics, including conversion rates, productivity, revenue and customer satisfaction scores.
• Embed a culture of accountability, continuous improvement and exceptional customer service.
• Challenge existing processes, policies and behaviours where they hinder performance or customer experience.
• Improve individual and team performance through regular coaching, feedback and development.
• Analyse sales data and identify opportunities to improve individual and team performance.
• Drive change initiatives across the department, embedding new processes, technologies and ways of working.
• Work closely with marketing to improve lead quality, conversion and return on investment.
• Ensure all enquiries, quotations, call-backs and customer interactions are managed effectively.
• Produce accurate reporting and performance analysis for senior stakeholders.
• Champion company values and contribute positively to the wider business strategy.

Who our client is looking for

As Sales Manager, you will be commercially focused, highly resilient and passionate about developing people and delivering exceptional results. You will have the ability to influence others, challenge constructively and lead confidently through periods of change.

In addition, our client is looking for the following experience and qualities:

• Significant experience within a sales management role, ideally within a contact centre or high-value sales environment
• A strong telephone sales background with a proven track record of delivering growth.
• Exceptional leadership, coaching and people development skills.
• Experience of leading organisational change and embedding new processes.
• Excellent analytical skills and the ability to translate data into meaningful actions.
• Experience of managing performance, improving productivity and increasing conversion rates.
• Strong commercial awareness and a detailed understanding of sales metrics and reporting.
• Experience of customer relationship management systems and telephony platforms.
• The ability to build credibility quickly and influence stakeholders at all levels.
• Outstanding communication, organisational and decision-making skills.
• Previous experience within the travel industry would be advantageous.

Success in this role will be measured by:

• Achieving sales targets
• Sales conversion improvement
• Customer satisfaction and Net Promoter Score
• Employee engagement
• Sales productivity.
• Successful implementation of change initiatives

Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role