Sales Manager

Ignite Talent Group Ltd; Manchester; On-site; GBP 25,000 - 42,000; Full time

Job summary

Ignite Talent Group Ltd in Manchester is seeking an experienced Senior Sales Manager to lead a team of inbound agents and drive performance through coaching, planning and data-driven decisions. You will mentor staff to achieve targets while maintaining high standards and compliance.

The role focuses on developing the team, meeting SLAs, and delivering actionable plans based on weekly statistics and MI analysis. A dynamic, target-driven environment awaits in the Manchester office.

Qualifications

• At least 3 years in a sales management role achieving targets.
• Proficient with Salesforce and data-driven decision making.
• Strong coaching and people management skills.
• Experience with inbound/outbound call systems and dialer setups.

Responsibilities

• Lead and motivate a sales team to meet targets and SLAs.
• Plan weekly/monthly performance plans and reviews.
• Coach team 1:1s and conduct performance reviews.
• Develop documentation to drive ongoing improvement.
• Ensure compliance and accurate record-keeping for review.
• Stay updated with campaign changes.

Skills

Sales leadership

Salesforce

People management

Coaching

MI analysis

Tools

Salesforce

Job description

Senior Sales Manager

Manchester Office

Up to £42,000 (uncapped comms)

Purpose

As an operational Team Lead, you will manage, motivate and inspire your team of inbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!

Day-to-day responsibilities include but are not limited to the below:

• Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and documentation
• Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

Key Requirements:

• Must have at least 3 years experience in a management position leading a sales team to targets
• Competent user of salesforce
• Uses statistical analysis to implement long-term and short-term fixes
• Set a constant example in terms of behaviour and setting standards
• Always consistent and professional
• Manages and assists in performance improvements
• Analytical and problem-solving skills – have the ability to interpret MI and deliver Action Plans
• Good understanding of Inbound and Outbound telephony/dialler systems
• Excellent communication skills – effective coaching skills; the ability to build relationships & can motivate staff
• Excellent people management skills
• The proactive and decisive approach to problem-solving