Telesales Team Manager

The Portfolio Group; Manchester; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Guaranteed £1,000 bonus in first 3ヶ月

Job summary

Portfolio Credit Control in Manchester City Centre is seeking a Telesales Team Manager to lead a 10-12 strong sales team. The role offers £45,000 basic plus OTE £65,000+ and regular bonuses, with opportunities to become Head Of within 18 months.

You will coach, recruit, set daily KPIs, run morning huddles, conduct 121s, and drive performance in a fast-paced contact centre. A direct, energetic manager with experience in B2C or B2B sales is essential.

Qualifications

• Experience in fast paced contact centre sales environments.
• Ability to coach and develop staff.
• Experience interviewing and recruiting for sales teams.
• Setting targets and monitoring performance daily.
• Motivating teams and managing incentives.
• HR-related experience including 121s, disciplinaries, sickness and absence management.
• Experience managing a sales team in B2C or B2B contexts.

Responsibilities

• Interview potential new staff for your team.
• Coaching, training and ongoing development.
• Assist staff with career progression to next level.
• Conduct daily morning huddles to set goals.
• Set KPIs and call-based target management.
• Manage a team of 10-12 Sales Consultants.

Skills

Leadership

Coaching

Recruitment

Target setting

Performance management

HR experience

B2C/B2B sales

Energy & motivation

Job description

Overview

Telesales Team Manager
Manchester City Centre
£45,000 basic salary + OTE = £65,000+ and regular bonuses

Our sales function is thriving right now. With our annual awards having took place in the last month and top performers hitting over £9Million in sales revenue, a huge chunk of our sales teams have recently been away to celebrate in Rome together, and sales staff have made it into our Platinum & Millionaires Clubs.

This isn’t a floor that’s failing, this is a high performance, high energy role requiring a Manager who is full of energy, provides continuous feedback, and has the skills to coach and develop the team to further success. The sky is the limit here.

We’ve been in the industry for over 15 years and have now won HR Product Of The Year 2026, and Buyers Choice Award 2026.

In the last month we’ve promoted over 25 members of our sales team into leadership or BDM roles, and we highlight success publicly.

As one of our Managers you’ll get the chance to go on podcasts, live webchats, events, conferences, exhibitions, go on top performer trips (typically 4 per year), feature on social media videos and in our monthly newsletters.

We’ve now won HR Product Of The Year 2026, and Buyers Choice Award 2026.

What do we need from you?

• A direct personality full of energy, able to manage and guide staff effectively
• Experience in fast paced contact centre sales environments
• Assertive with ideas and a readiness to contribute improvements
• Coaching and development experience
• Experience in interviewing and recruiting for the sales department / own team
• Setting targets, target management, and monitoring performance daily
• Motivating the team, setting incentives, and engaging with behaviours
• HR related experience such as 121s, disciplinaries, sickness and absence management
• Experience managing a sales team in either B2C or B2B contexts

You will be involved with the following:

• Interviewing potential new staff members for your team
• Supporting with coaching, training and ongoing development
• Assisting staff with career pathways to progress to the next level
• Conducting daily morning huddles to set goals for the day
• 121s, setting KPIs, and call-based target management
• Managing a team of 10-12 Sales Consultants throughout the day

Your development matters to us. We’ve taken on individuals who have sidestepped or paused to go higher in the long run. We are looking for a long-term member of staff who could aspire to become a Head Of in the business within 18 months.

To illustrate progression, both our Head Of Sales staff have recently been promoted from Team Manager, with one starting out as a Consultant.

Incentives, regular shout outs, deal songs, cash prizes, extra bonuses and Employee of the Month & Quarter awards are the norm here. We reward success, and as a Team Manager, you’ll play a key role in giving and receiving recognition daily.

We will even include a guaranteed bonus of £1,000 for your first 3 months with us.