Sales Team Lead: High-Impact Coaching & Uncapped Commission

Ignite Talent Group; Manchester; On-site; GBP 36,000 - 44,000; Full time

Job summary

Ignite Talent Group in Manchester is seeking an Operations Team Lead to manage a team of inbound/outbound agents. You will coach, mentor and develop staff to understand the business area and drive success. The role requires at least 3 years in management and fluency with Salesforce in a fast-paced environment.

The position offers up to £40,000 base salary plus uncapped commission, with a Monday to Friday pattern and a bi-annual one half-day Saturday per month, 10am-2pm window.

Qualifications

• Must have at least 3 years experience in a management position leading a sales team to targets.
• Competent user of Salesforce.
• Uses statistical analysis to implement long-term and short-term fixes.
• Analytical and problem-solving skills with ability to interpret MI and deliver Action Plans.
• Good understanding of inbound and outbound telephony/dialer systems.
• Excellent communication skills with coaching ability and ability to motivate staff.
• Proactive and decisive approach to problem-solving.

Responsibilities

• Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and documentation, coaching and mentoring
• Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

Skills

Sales leadership

Salesforce

MI analysis

Coaching

Communication

Problem solving

Inbound/Outbound telephony

Job description

Ignite Talent Group in Manchester is seeking an Operations Team Lead to manage a team of inbound/outbound agents. You will coach, mentor and develop staff to understand the business area and drive success. The role requires at least 3 years in management and fluency with Salesforce in a fast-paced environment.

The position offers up to £40,000 base salary plus uncapped commission, with a Monday to Friday pattern and a bi-annual one half-day Saturday per month, 10am-2pm window.